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'''E-Daakhil''' is an [[online]] portal launched by the Indian [[National Consumer Disputes Redressal Commission|The National Consumer Disputes Redressal Commission]] (NCDRC) in September 2020 for facilitation of offline and online complaints relating to the [[Consumer Protection Act, 2019]] by [[consumer]]s. The portal is available across all [[States Consumer Disputes Redressal Forum (India)|State Consumer Redressal Commissions]].
{{Userspace draft|source=ArticleWizard|date=March 2022}}


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== History and objectives ==
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'''E-Daakhil''' is an [[online]] portal launched by [[National Consumer Disputes Redressal Commission|The National Consumer Disputes Redressal Commission]] (NCDRC) in September 2020 for facilitation of offline and online complaints relating to [[Consumer Protection Act, 2019]] by the [[consumer]]. The portal is available across all [[States Consumer Disputes Redressal Forum (India)|State Consumer Redressal Commissions]]. In addition to saving time and money, it is helpful in many ways to consumers.


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E-Daakhil is an online portal launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it.<ref name="ed ref1">{{cite news |last1=Chaturvedi |first1=Tulika |title=eDaakhil: How To File Consumer Complaints From Home, Get Relief Within 100 Days |url=https://www.thebetterindia.com/269846/edaakhil-login-file-consumer-complaint-online-portal-rules-registration/ |access-date=2 March 2022 |publisher=thebetterindia.com |date=20 December 2021}}</ref> The portal is available in Consumer Redressal Commissions of various [[States and union territories of India|states]] of India.<ref name="ed ref2">{{cite news |title=E-Daakhil portal for consumer grievances launched in Rajasthan |url=https://zeenews.india.com/india/e-daakhil-portal-for-consumer-grievances-launched-in-rajasthan-details-here-2431612.html |access-date=2 March 2022 |publisher=zeenews.india.com |date=28 January 2022}}</ref><ref name="ed ref4">{{cite news |title=Meghalaya launches e-Daakhil portal for redressal of consumer grievances |url=https://northeastlivetv.com/around-ne/meghalaya/e-daakhil-portal-in-meghalaya/ |access-date=2 March 2022 |publisher=northeastlivetv.com |date=26 February 2022}}</ref><ref name="ed ref5">{{cite news |title=Minister Upreti Launches E-Daakhil Portal |url=http://www.sikkimexpress.com/news-details/minister-upreti-launches-e-daakhil-portal |access-date=2 March 2022 |publisher=sikkimexpress.com |date=8 October 2021}}</ref><ref name="ed ref7">{{cite news |title=Be it defective saree or tawa, consumers getting speedy justice via e-Daakhil: CCPA |url=https://www.dailyexcelsior.com/be-it-defective-saree-or-tawa-consumers-getting-speedy-justice-via-e-daakhil-ccpa/ |access-date=2 March 2022 |publisher=dailyexcelsior.com |date=27 November 2021}}</ref>
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== History and Objective ==


== Facilities ==
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E-Daakhil is an online portal launched on 7th September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by an aggrieved consumer and also facilitates of digital payments related to it<ref name="ed ref1">{{cite news |last1=Chaturvedi |first1=Tulika |title=eDaakhil: How To File Consumer Complaints From Home, Get Relief Within 100 Days |url=https://www.thebetterindia.com/269846/edaakhil-login-file-consumer-complaint-online-portal-rules-registration/ |access-date=2 March 2022 |publisher=thebetterindia.com |date=20 December 2021}}</ref>. The portal is available in Consumer Redressal Commissions of various [[States and union territories of India|states]] of India<ref name="ed ref2">{{cite news |title=E-Daakhil portal for consumer grievances launched in Rajasthan |url=https://zeenews.india.com/india/e-daakhil-portal-for-consumer-grievances-launched-in-rajasthan-details-here-2431612.html |access-date=2 March 2022 |publisher=zeenews.india.com |date=28 January 2022}}</ref><ref name="ed ref4">{{cite news |title=Meghalaya launches e-Daakhil portal for redressal of consumer grievances |url=https://northeastlivetv.com/around-ne/meghalaya/e-daakhil-portal-in-meghalaya/ |access-date=2 March 2022 |publisher=northeastlivetv.com |date=26 February 2022}}</ref><ref name="ed ref5">{{cite news |title=MINISTER UPRETI LAUNCHES E-DAAKHIL PORTAL |url=http://www.sikkimexpress.com/news-details/minister-upreti-launches-e-daakhil-portal |access-date=2 March 2022 |publisher=sikkimexpress.com |date=8 October 2021}}</ref>.


The commission claims that the portal has a number of benefits.:<ref name="ed ref 9">{{cite news |last1=Dash |first1=Dipak K. |title=e-daakhil: E-Daakhil makes lodging plaints, getting relief easier {{!}} India News - Times of India |url=https://timesofindia.indiatimes.com/india/e-daakhil-makes-lodging-plaints-getting-relief-easier/articleshow/87940780.cms |access-date=4 March 2022 |work=The Times of India |date=27 November 2021 |language=en}}</ref><ref name="ed ref3">{{cite news |title=E-Daakhil portal for consumer grievance redressal now operational in 15 states, UTs |url=https://economictimes.indiatimes.com/news/economy/policy/e-daakhil-portal-for-consumer-grievance-redressal-now-operational-in-15-states-uts/articleshow/81232426.cms |access-date=2 March 2022 |publisher=economic times |date=26 February 2021}}</ref><ref name="ed ref1" />
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== Benefits ==
# Consumers can file complaints from anywhere irrespective of their physical location.<ref name="ed ref8">{{cite news |title=Team conducts series of inspection {{!}} The Arunachal Times |url=https://arunachaltimes.in/index.php/2022/03/02/team-conducts-series-of-inspection/ |access-date=4 March 2022 |publisher=arunachaltimes.in |date=2 March 2022}}</ref>
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# Consumer commissions in various states can scrutinise the complaints online and can accept, reject or forward it for further processing at respective state level commissions.<ref name="ed ref1" />{{citation needed|date=March 2022}}
# Fees payable for the complaints can be done online or direct.<ref name="ed ref11">{{cite news |title=22% of consumer complaints in India related to e-commerce sector |url=https://www.indiantelevision.com/mam/marketing/mam/22-of-consumer-complaints-in-india-related-to-e-commerce-sector-210316 |access-date=4 March 2022 |publisher=Indian Television Dot Com |date=16 March 2021 |language=en}}</ref>{{citation needed|date=March 2022}}
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# Additional features include filing online notices, downloading the respective case document link related to any filed case, downloading the court hearing video, filing the reply in writing for issues raised by other party, getting alert subscription messages through mail or sms and other issues like additional filing by the complainant through online can be done.<ref name="ed ref1" />
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# Integration of E-Daakhil portal with the common service centres to help e-filing by rural consumers.<ref name="ed ref6">{{cite news |title=E-Daakhil consumer grievance redressal portal operational in 15 states, UTs |url=https://www.businesstoday.in/latest/economy-politics/story/e-daakhil-consumer-grievance-redressal-portal-operational-in-15-states-uts-289418-2021-02-26 |access-date=2 March 2022 |publisher=businesstoday |date=26 February 2021}}</ref>


Following are the benefits of E-Daakhil portal<ref name="ed ref3">{{cite news |title=E-Daakhil portal for consumer grievance redressal now operational in 15 states, UTs |url=https://economictimes.indiatimes.com/news/economy/policy/e-daakhil-portal-for-consumer-grievance-redressal-now-operational-in-15-states-uts/articleshow/81232426.cms |access-date=2 March 2022 |publisher=economic times |date=26 February 2021}}</ref><ref name="ed ref1" />:
{{As of|November 2021}}, 9800 complaints were lodged in the E-Daakhil portal across various consumer commissions of India, and out of these around 213 cases were resolved through this portal.<ref name="ed ref1" /><ref name="ed ref10">{{cite news |title=Govt notifies new rules for consumer commissions |url=https://www.dailypioneer.com/2021/india/govt-notifies-new-rules-for-consumer-commissions.html |access-date=4 March 2022 |publisher=The Pioneer |date=31 December 2021 |language=en}}</ref>

1. Consumer can file complaints from anywhere irrespective of their physical location.

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2. Consumer commissions in various states can scrutinise the complaints online and can accept,reject or forward it for further processing at respective state level commissions.

3. Fees payment for the complaints can be done online or direct.

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4. Includes additional features like filing online notice, downloading the respective case document link related to any filed case, downloading the court hearing video,filing the reply in writing for issues raised by other party,alert subscription messages through mail or sms and other issues like additional filing by the complainant through online can be done.

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5. Integration of E-Daakhil portal with the common service centres to help e-filing by rural consumers<ref name="ed ref6">{{cite news |title=E-Daakhil consumer grievance redressal portal operational in 15 states, UTs |url=https://www.businesstoday.in/latest/economy-politics/story/e-daakhil-consumer-grievance-redressal-portal-operational-in-15-states-uts-289418-2021-02-26 |access-date=2 March 2022 |publisher=businesstoday |date=26 February 2021}}</ref>.

Till November'2021,9800 complaints were lodged in the E-Daakhil portal across various consumer commissions of India, and out of these around 213 cases were resolved through this portal.

== Related Artices ==


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== See also ==
* [[States Consumer Disputes Redressal Forum (India)|State Consumer Disputes Redressal Commission]]
* [[States Consumer Disputes Redressal Forum (India)|State Consumer Disputes Redressal Commission]]


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[[Category:Indian websites]]
[[Category:Consumer protection in India]]

Latest revision as of 19:09, 26 September 2024

E-Daakhil is an online portal launched by the Indian The National Consumer Disputes Redressal Commission (NCDRC) in September 2020 for facilitation of offline and online complaints relating to the Consumer Protection Act, 2019 by consumers. The portal is available across all State Consumer Redressal Commissions.

History and objectives

[edit]

E-Daakhil is an online portal launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it.[1] The portal is available in Consumer Redressal Commissions of various states of India.[2][3][4][5]

Facilities

[edit]

The commission claims that the portal has a number of benefits.:[6][7][1]

  1. Consumers can file complaints from anywhere irrespective of their physical location.[8]
  2. Consumer commissions in various states can scrutinise the complaints online and can accept, reject or forward it for further processing at respective state level commissions.[1][citation needed]
  3. Fees payable for the complaints can be done online or direct.[9][citation needed]
  4. Additional features include filing online notices, downloading the respective case document link related to any filed case, downloading the court hearing video, filing the reply in writing for issues raised by other party, getting alert subscription messages through mail or sms and other issues like additional filing by the complainant through online can be done.[1]
  5. Integration of E-Daakhil portal with the common service centres to help e-filing by rural consumers.[10]

As of November 2021, 9800 complaints were lodged in the E-Daakhil portal across various consumer commissions of India, and out of these around 213 cases were resolved through this portal.[1][11]

See also

[edit]

References

[edit]
  1. ^ a b c d e Chaturvedi, Tulika (20 December 2021). "eDaakhil: How To File Consumer Complaints From Home, Get Relief Within 100 Days". thebetterindia.com. Retrieved 2 March 2022.
  2. ^ "E-Daakhil portal for consumer grievances launched in Rajasthan". zeenews.india.com. 28 January 2022. Retrieved 2 March 2022.
  3. ^ "Meghalaya launches e-Daakhil portal for redressal of consumer grievances". northeastlivetv.com. 26 February 2022. Retrieved 2 March 2022.
  4. ^ "Minister Upreti Launches E-Daakhil Portal". sikkimexpress.com. 8 October 2021. Retrieved 2 March 2022.
  5. ^ "Be it defective saree or tawa, consumers getting speedy justice via e-Daakhil: CCPA". dailyexcelsior.com. 27 November 2021. Retrieved 2 March 2022.
  6. ^ Dash, Dipak K. (27 November 2021). "e-daakhil: E-Daakhil makes lodging plaints, getting relief easier | India News - Times of India". The Times of India. Retrieved 4 March 2022.
  7. ^ "E-Daakhil portal for consumer grievance redressal now operational in 15 states, UTs". economic times. 26 February 2021. Retrieved 2 March 2022.
  8. ^ "Team conducts series of inspection | The Arunachal Times". arunachaltimes.in. 2 March 2022. Retrieved 4 March 2022.
  9. ^ "22% of consumer complaints in India related to e-commerce sector". Indian Television Dot Com. 16 March 2021. Retrieved 4 March 2022.
  10. ^ "E-Daakhil consumer grievance redressal portal operational in 15 states, UTs". businesstoday. 26 February 2021. Retrieved 2 March 2022.
  11. ^ "Govt notifies new rules for consumer commissions". The Pioneer. 31 December 2021. Retrieved 4 March 2022.
[edit]
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