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5. Integration of E-Daakhil portal with the common service centres to help e-filing by rural consumers<ref name="ed ref6">{{cite news |title=E-Daakhil consumer grievance redressal portal operational in 15 states, UTs |url=https://www.businesstoday.in/latest/economy-politics/story/e-daakhil-consumer-grievance-redressal-portal-operational-in-15-states-uts-289418-2021-02-26 |access-date=2 March 2022 |publisher=businesstoday |date=26 February 2021}}</ref>.
5. Integration of E-Daakhil portal with the common service centres to help e-filing by rural consumers<ref name="ed ref6">{{cite news |title=E-Daakhil consumer grievance redressal portal operational in 15 states, UTs |url=https://www.businesstoday.in/latest/economy-politics/story/e-daakhil-consumer-grievance-redressal-portal-operational-in-15-states-uts-289418-2021-02-26 |access-date=2 March 2022 |publisher=businesstoday |date=26 February 2021}}</ref>.


Till November'2021,9800 complaints were lodged in the E-Daakhil portal across various consumer commissions of India, and out of these around 213 cases were resolved through this portal<ref name="ed ref1" />.
Till November'2021,9800 complaints were lodged in the E-Daakhil portal across various consumer commissions of India, and out of these around 213 cases were resolved through this portal<ref name="ed ref1" /><ref name="ed ref10">{{cite news |title=Govt notifies new rules for consumer commissions |url=https://www.dailypioneer.com/2021/india/govt-notifies-new-rules-for-consumer-commissions.html |access-date=4 March 2022 |publisher=The Pioneer |date=31 December 2021 |language=en}}</ref>.


== Related Artices ==
== Related Artices ==

Revision as of 06:04, 4 March 2022

E-Daakhil is an online portal launched by The National Consumer Disputes Redressal Commission (NCDRC) in September 2020 for facilitation of offline and online complaints relating to Consumer Protection Act, 2019 by the consumer. The portal is available across all State Consumer Redressal Commissions. In addition to saving time and money, it is helpful in many ways to consumers.

History and Objective

E-Daakhil is an online portal launched on 7th September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by an aggrieved consumer and also facilitates of digital payments related to it[1]. The portal is available in Consumer Redressal Commissions of various states of India[2][3][4][5].

Benefits

Following are the benefits of E-Daakhil portal[6][7][1]:

1. Consumer can file complaints from anywhere irrespective of their physical location[8].

2. Consumer commissions in various states can scrutinise the complaints online and can accept,reject or forward it for further processing at respective state level commissions.

3. Fees payment for the complaints can be done online or direct.

4. Includes additional features like filing online notice, downloading the respective case document link related to any filed case, downloading the court hearing video,filing the reply in writing for issues raised by other party,alert subscription messages through mail or sms and other issues like additional filing by the complainant through online can be done.

5. Integration of E-Daakhil portal with the common service centres to help e-filing by rural consumers[9].

Till November'2021,9800 complaints were lodged in the E-Daakhil portal across various consumer commissions of India, and out of these around 213 cases were resolved through this portal[1][10].

References

  1. ^ a b c Chaturvedi, Tulika (20 December 2021). "eDaakhil: How To File Consumer Complaints From Home, Get Relief Within 100 Days". thebetterindia.com. Retrieved 2 March 2022.
  2. ^ "E-Daakhil portal for consumer grievances launched in Rajasthan". zeenews.india.com. 28 January 2022. Retrieved 2 March 2022.
  3. ^ "Meghalaya launches e-Daakhil portal for redressal of consumer grievances". northeastlivetv.com. 26 February 2022. Retrieved 2 March 2022.
  4. ^ "MINISTER UPRETI LAUNCHES E-DAAKHIL PORTAL". sikkimexpress.com. 8 October 2021. Retrieved 2 March 2022.
  5. ^ "Be it defective saree or tawa, consumers getting speedy justice via e-Daakhil: CCPA". dailyexcelsior.com. 27 November 2021. Retrieved 2 March 2022.
  6. ^ Dash, Dipak K. (27 November 2021). "e-daakhil: E-Daakhil makes lodging plaints, getting relief easier | India News - Times of India". The Times of India. Retrieved 4 March 2022.
  7. ^ "E-Daakhil portal for consumer grievance redressal now operational in 15 states, UTs". economic times. 26 February 2021. Retrieved 2 March 2022.
  8. ^ "Team conducts series of inspection | The Arunachal Times". arunachaltimes.in. 2 March 2022. Retrieved 4 March 2022.
  9. ^ "E-Daakhil consumer grievance redressal portal operational in 15 states, UTs". businesstoday. 26 February 2021. Retrieved 2 March 2022.
  10. ^ "Govt notifies new rules for consumer commissions". The Pioneer. 31 December 2021. Retrieved 4 March 2022.


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