Automating internal support with Unblocked

Keep your engineering teams focused on their work by empowering cross-functional teams to answer their own questions.

A question often leads to multiple back-and-forths that distract your team and derail their progress.

Even with thorough documentation, people still default to asking your team instead of reading the docs.

As your codebase grows, the knowledge needed to answer a question takes time to piece together from various sources.

Like a virtual team member, Unblocked answers questions directly within your internal Slack channels, so teams outside engineering don’t have to wait and your team can stay focused.

Because Unblocked augments your source code with knowledge across GitHub, Slack, Confluence, and more, it answers with the accuracy of your most experienced engineers.

No more manually compiling resources every time a change goes out. Unblocked automatically updates its answers so the people asking questions always get the most accurate information.

Unblocked bases its answers on the permissions you’ve set for each integration system, giving you control over the scope of knowledge that cross-functional teams can access.

Getting started is straightforward

Connect repos and
knowledge

→

Unblocked
processes the data

→

Start getting
answers!

Unblocked has been designed with security in mind from day one. Read more about our security posture or with questions.

Unblocked is AICPA SOC 2 Type II certified, underscoring our commitment to maintaining top-tier security standards with regular third-party penetration testing.

Unblocked has achieved CASA Tier II verification, highlighting our adherence to the core security principles for cloud services.

Access to data across network layers is secured with encryption in transit and at rest using team-specific keys. Customer data is never be used to train shared models.

“We are also seeing a benefit beyond just engineering. Other departments can use Unblocked to find answers that would have otherwise required engineering input, saving us support bandwidth and reducing their wait time.”

Steve Toutonghi — Director of Engineering at Measurabl

“I’ve seen plenty of tools come and go, but Unblocked has really impressed the team at Drata — we love it. It’s like adding an extra team member who’s always there to help, without the extra overhead. Unblocked has cut down distractions and increased our team’s focus and efficiency.”

David Knell — Distinguished Platform Architect at Drata

Available wherever your team works

Automating
internal support

Questions invite more questions

Repeat questions are inevitable

Answers live across tools

Automatically resolve questions in seconds

Give expert answers without the expert tax

Keep your knowledge base up-to-date

Stay in control of information access