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Wells Fargo Mortgage Review 2025

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At a glance

Wells Fargo Home Mortgage
NMLS: 399801
Editor's take

Wells Fargo has scaled back its mortgage business to specifically serve banking and other account holders. In 2022, it was the nation’s fourth-largest mortgage originator. It was down to the 20th-largest in 2023.

Bankrate Score
4.8
Rating: 4.8 stars out of 5
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Bankrate Score

Customer Rating
4.0
Rating: 3.96 stars out of 5

23 ratings

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Loans offered

Conventional, jumbo, FHA, VA, USDA, refinancing and more

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Min. credit score required

620 for conventional loans

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Nationwide availability

All U.S. states

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Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans

Pros

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    Displays mortgage rates online

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    Massive branch network

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    Will consider non-traditional credit references in application process

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    Offers low-down payment options to assist lower-income borrowers

Cons

  • Dialed back its mortgage offerings

  • No longer offers home equity lines of credit (HELOCs)

  • Below-average customer satisfaction scores and negative past customer reviews

Bankrate staff insights

Staffer, Red Ventures (Bankrate parent company)

Lender compare

Compare Wells Fargo to other lenders

Mortgage rates and fees can vary widely across lenders. You can use the drop downs to explore beyond these lenders and find the best option for you.

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Wells Fargo Home Mortgage

NMLS: 399801 

4.8

Rating: 4.8 stars out of 5
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Bankrate Score

Recent Customer Reviews

Rating: 3.96 stars out of 5

4.0

23 reviews

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Bethpage Federal Credit Union

NMLS: 449104 

4.9

Rating: 4.9 stars out of 5
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Bankrate Score

Recent Customer Reviews

Rating: 1 stars out of 5

1.0

3 reviews

Wells Fargo Bank customer ratings and reviews

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NMLS: 399801

4.0

Rating: 3.96 stars out of 5

23 ratings

This lender has 22 recent reviews.

Knowledge
Rating: 4.1 stars out of 5
Level of service
Rating: 4 stars out of 5
Professionalism
Rating: 4 stars out of 5
Responsiveness
Rating: 4 stars out of 5
5 stars
4 stars
3 stars
2 stars
1 star
39%
43%
4%
0%
13%

87% of customers would recommend this lender.

10 of 22 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

In addition to collecting reviews on-site, Bankrate collaborated with third-party Slice MR to survey 750 homeowners nationwide in July 2024. Bankrate and Slice MR collected, averaged and presented responses to nine questions. Users received an incentive for their feedback. Responses are based on individual experiences, and therefore cannot be verified for accuracy. Submissions with user ratings that are materially inconsistent with written sentiment have been removed. User ratings are unedited and have not been reviewed or approved by lenders, nor do these ratings reflect Bankrate’s own reviews of these lenders.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Rating: 1 stars out of 5

Cretans To Insult You At Every Step

Sucks is the best thing I can say Petty Do not answer questions Underwriters slow, keep asking for more Slow to process I have to tier credit I have had over 30 real estate loans, always made payments on time and paid off but the processors in Oregon are cretans, arrogant, poorly managed. Do not apply at Wells Fargo Mortgage unless you like a lot of misery in your life.

Knowledge
Rating: 1 stars out of 5
Level of service
Rating: 1 stars out of 5
Professionalism
Rating: 1 stars out of 5
Responsiveness
Rating: 1 stars out of 5

Rates and terms of loan honored?

No

Closed mortgage with this lender?

No

Closed on time?

N/A

Would you recommend this lender?

No

Jim v.
New York (Dec. 9, 2024)

Rating: 1 stars out of 5

Zero stars

If I could give negative stars I would. My sister-in-law passed away and my wife and I inherited this mortgage. Wells Fargo has made it impossible to deal with. They broke into the home to check if it was vacant without notifying us. When I called I kept getting transferred to different branches of the company, customer service, insurance, inspection,… These different branches don’t talk to each other so they have no idea and transferred me along. Just passing the buck down the line. Getting my attorney involved. I will never do any business with Wells Fargo again

Knowledge
Rating: 1 stars out of 5
Level of service
Rating: 1 stars out of 5
Professionalism
Rating: 1 stars out of 5
Responsiveness
Rating: 1 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

No

George M.
Cleveland (Dec. 6, 2024)

Rating: 4 stars out of 5

The application was a smooth process. Representatives were cool and all rates and terms were honored.

Knowledge
Rating: 4 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 4 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

No

Closed on time?

N/A

Would you recommend this lender?

Yes

Anonymous Reviewer
(July 1, 2024)

Rating: 5 stars out of 5

I had their representative come to my office to close the mortgage. The rest of the paperwork was done via email.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

No

Would you recommend this lender?

Yes

Anonymous Reviewer
(July 1, 2024)

Rating: 5 stars out of 5

We refinanced at a low 2 pct interest and the wait time was very reasonable

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

No

Would you recommend this lender?

Yes

Anonymous Reviewer
(July 1, 2024)

Rating: 4 stars out of 5

Easy to work with employees who are knowledgeable and helpful.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 4 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 4 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

No

Would you recommend this lender?

Yes

Anonymous Reviewer
(July 1, 2024)

Rating: 3 stars out of 5

They're okay

Knowledge
Rating: 3 stars out of 5
Level of service
Rating: 3 stars out of 5
Professionalism
Rating: 3 stars out of 5
Responsiveness
Rating: 3 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

No

Would you recommend this lender?

Yes

Anonymous Reviewer
(July 1, 2024)

Rating: 4 stars out of 5

We have got competitive rates on our mortgage. All representatives were professional And friendly customer service oriented. The responses to application were timely and easy to read.

Knowledge
Rating: 4 stars out of 5
Level of service
Rating: 4 stars out of 5
Professionalism
Rating: 4 stars out of 5
Responsiveness
Rating: 4 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

No

Would you recommend this lender?

Yes

Anonymous Reviewer
(July 1, 2024)

Rating: 5 stars out of 5

they were very easy and convenient to do business with every step of theway and i enjoyed working with them

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

No

Would you recommend this lender?

Yes

Anonymous Reviewer
(July 1, 2024)

Rating: 5 stars out of 5

We had to try to find a linder with the lowest interest rates. Wells fargo was the lowest interest rate banker we found. They have been very understanding and fairly easy to deal with. Our interest rate has been 3.2 percent. Its a 30 year loan.

Knowledge
Rating: 4 stars out of 5
Level of service
Rating: 4 stars out of 5
Professionalism
Rating: 3 stars out of 5
Responsiveness
Rating: 4 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

No

Would you recommend this lender?

Yes

Anonymous Reviewer
(July 1, 2024)