Hospitality Industry
This document provides an overview of the history and characteristics of the hospitality industry. It discusses the origins of hospitality in Greek/Roman cultures and its social and religious purposes. It then outlines the evolution of hospitality through medieval times with the use of inns and monasteries, the Renaissance period bringing the first hotels, and the development of the industry in the New World. The key characteristics of the industry are identified as the largest and fastest growing, an emphasis on service and guest satisfaction, intangible and perishable products, and shift work. The pineapple is described as a universal symbol of hospitality. The corporate philosophy and culture of the industry are also summarized, focusing on employee empowerment, satisfaction, quality management, and mission-driven
Hospitality Industry
- 1. Overview of the Hospitality Industry HOSPITALITY Kate S. Magpoc
- 2. 1.1 Early Hospitality • Greek/Roman culture – Noted as early as 40 BC – Social and religious purposes • Roman businessmen traveled • Romans were the first pleasure travelers • After fall of roman empire, public hospitality fell to religious orders
- 3. 1.2 Medieval Period • English travelers • Inns were actually private homes • Nobility stayed in monasteries • Stagecoach became favored transportation
- 4. 1.3 Renaissance Period (16th Century) • High demand for inns and taverns • 1st hotel - Hotel de Henry IV 1788 – built at cost of $17,500 – 60 beds • Coffee houses
- 5. Hotel de Henry IV
- 6. 1.4 The New World (18th Century) • New York / New England - taverns • Pennsylvania - inns • Southern colonies - ordinaries Eating and Sleeping Places
- 7. Characteristics of the Hospitality Industry –Largest and fastest growing industry –Emphasis on service, and guest satisfaction –Product is intangible and perishable –No such thing as business hours –Characterized by shift work
- 8. PINEAPPLE • Universal symbol for hospitality • Signify that visitors are welcomed to the place • Displayed at the doors/gates • Symbol of welcome, friendship, hospitality
- 10. Corporate Philosophy • Philosophy: – Focused on employee empowerment – Guest and employee satisfaction – Strong links to TQM (Total Quality Management) – Service philosophy as a way of life
- 11. • Culture: – Overall style and feel of the company • Mission statement: – Central purposes, strategies, and values Corporate Philosophy
- 12. Corporate Culture (cont.) • Goal: – Broad statement geared toward accomplishment • Strategy/tactics: – Actions needed to reach goals