60-Day Easy Returns
Our products are designed with superior engineering and made with you in mind. We confidently stand behind them, so if you’re not completely satisfied with your purchase, let us help you with a replacement, return, or exchange!
Note, orders shipped outside the United States cannot be returned at this time.
Frequently Asked Questions
How do I change or cancel my order?
How do I change or cancel my order?
We cannot change or cancel orders once they've been processed.
If you need to change or cancel your order, contact us as soon as possible using our contact form. Please include your order# in the change/cancel order request.
How do I return my order?
How do I return my order?
1) Click "Start Return" button above.
2) Eligible Domestics Return Requests will receive a flat rate FedEx shipping label within 3 - 5 business days. Note, outlet products, used products, custom products and orders more than 60 days old are ineligible for return.
3) Pack your return item in its original packaging, including all product manuals and small parts. If the product was installed or assembled, be sure to clean it thoroughly to ensure it is returned in excellent condition.
4) Print and tape the flat rate Fedex shipping label to the exterior of a shipping carton. Note, make sure no other labels are visible on the shipping carton to avoid delays. The cost of the flat rate return label will be deducted from your refund.
4) Drop-off the package at Fedex
What items cannot be returned?
What items cannot be returned?
- Returns post-marked after 60 days from the delivery date
- Outlet items
- Items that have been modified, or have general wear and tear from regular use.
- Made-to-order or customized items
- Orders shipped outside the United States
How much is the flat rate return label?
How much is the flat rate return label?
Yes, we offer flat rate Fedex return labels for shipments within the US.
Item Cost / Return Label Fee
Less than $30 - $5.99
$31 to $200 - $9.99
$201 to $300 - $20
$301 to $400 - $30
$401 to $500 - $40
$501+ - $50
When will I receive my refund?
When will I receive my refund?
Once we receive your item(s) and confirm they meet the conditions for return, we'll credit your refund minus the flat rate return fee and original shipping charges (if applicable), to your original payment method.
Please allow 10 business days to see your refund. All returns are subject to our Terms of Use.
Will I be refunded my original shipping fees?
Will I be refunded my original shipping fees?
All original shipping fees are non-refundable.
Do you offer exchanges?
Do you offer exchanges?
To exchange a product, please return your original purchase following the return instructions above and then place a new order.
I live outside the U.S., how do I return my order?
I live outside the U.S., how do I return my order?
Orders shipped outside the United States cannot be returned at this time.
