Last updated: Nov 10, 2023 Thank you for shopping at 365Canvas. We at 365Canvas are committed to quality products, and your satisfaction is 100% guaranteed. If, for any reason, You are not completely satisfied with a purchase, We invite You to review our Policy on Cancellation & Return/Refunds/Replacement Policy. The following terms are applicable for any products that You purchase with Us. Definitions For the purposes of this Policy: Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to 365Canvas c/o 365 GAT LLC 16192 Coastal Highway, Lewes, DE 19958 (Correspondence address only). Items refer to the items offered for sale on the Service. Orders mean a request by You to purchase Goods from Us. Service refers to the Website. The website refers to 365Canvas, accessible from 365canvas.com. You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Cancellation Policy: 365Canvas believes that we provide our customers with ample information to make informed purchases. Currently, orders are confirmed for printing 1 hour after they’re placed to ensure the fastest fulfillment. Therefore, customers will have 1 hour after checking out to hold the order to make adjustments or cancel the order. If you have to cancel/hold the order, you can do it within 1 hour of placing the order. Please check your confirmation email for the instructions. We do not accept cancellations after 1 hour or once the order has been taken into the printing process. Refund/Return Policy: At 365Canvas, your satisfaction is our top priority. To ensure a seamless shopping experience, we offer a simple and hassle-free return policy. 30-Day No Questions Asked Refund Policy Eligibility Window: If you are not completely satisfied with your purchase, you are eligible for a 100% refund within 30 days of your purchase date. No Need to Return the Item: There’s no need to return the item. Keep it as a token of our commitment to your satisfaction. Refund Process: Simply contact our customer support team, and we will process a full refund to your original payment method. No questions asked. How to Initiate a Refund: Contact Customer Support: Reach out to us via email [email protected] or our website’s contact form. Provide Purchase Details: Share your order number or purchase details to help us locate your transaction. Receive Your Refund: We will process your refund promptly after verifying your purchase details. Refunds will be issued to the original form of payment. Depending on the condition of payment, you will receive your refund within the following: Paypal: 1 business day Debit/Credit Card: You can see the refund as a credit approximately 5-10 business days later, depending upon the bank. Customer Satisfaction Guarantee Your happiness and trust in our products are crucial to us. If you’re not satisfied with your purchase for any reason, we want to make it right. Our no-questions-asked refund policy is designed to give you peace of mind when shopping with us. Your feedback helps us improve, so don’t hesitate to share your thoughts. Replacement Policy: At 365Canvas, your satisfaction is our number one concern. If you are unhappy with your order due to a defect, damage, wrong item, or a printing quality issue: You are eligible for a full refund or replacement. Please contact us at [email protected] within 30 days of receiving your order, including proof of the received item. If your claim is approved, we can provide you with a replacement free of charge. For any further information, don’t hesitate to get in touch with us at [email protected]