Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful Thing! I take not the first time. Makes the car more convenient, faster and more powerful)
Excellent holder, quickly came, good quality
The quality is good, the hinge is spinning elastic. Delivery fast. Thank you. I order the second one already.
Magnet is very good. The quality is excellent. Everything is super! The store is very responsible!!! Product and seller recommend!!!!
Everything came in a neat box. Two magnets came to the phone and stickers for fixing. There were also napkins for degreasing. The instruction is only on the box, or rather pictures, but everything is clear from them. Recommend. Later I will attach a photo as captured on the dashboard of the car. I also experimented with a magnet and put the magnet under the phone case and it still magnetizes and holds.
an excellent holder, I take it from this seller for the third time, from the previous car before the sale - several men pulled it off, since I demanded not to give such a holder. before gluing - it is best to heat the adhesive tape with a mounting hair dryer, you can use a regular one, but longer.
Keeps well... I order a second time
The quality is excellent, sending on the day of the order. Recommend.
the phone is quite heavy, but it holds up perfectly, does not fall. satisfied.
Good merchandise. Matches the description.
Packed well, everything corresponds to the claimed. Thank you store. Recommend it.
Recommend it. Thank the store.
Excellent holder, glued to the torpedo for more than 3 years. Phones did not fall even on strong cars and with emergency sharp brakes. Iron disc to attach only to the case, originally pasted on the phone, and sold, could not remove. Now I re-order friends.
The Mount fully corresponds to the description, packed well. Everything is done qualitatively, satisfied with the acquisition.
Very comfortable magnet! Thank you
The most successful cell phone holder we've ever had. Easily connects to car. Comes with metal circles with m3 glue on them, which are glued to the back of the phone, or to the cover of the device. Very comfortable to use while driving. My partner who is usually really opposed to adding car accessories also highly praised this product. Strongly recommends! I chose a golden-rose color, as you can see in the photo. Thanks to the store for a fine product.
The store is well done, very quickly sent the order. Very satisfied. Seller recommend. Packed All is well, no jambs found. Thank you.
Super holder. Does not hang out, two magnets in the set. Compact
Everything came as ordered. I recommend
I order not the first time, the quality is excellent, keeps the phones well.