Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 3,859 reviews

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Mercure Gold Coast Resort - Image 1
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Mercure Gold Coast Resort - Image 4
64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,859 reviews

TripAdvisor Rating  4.0/5  1,759 reviews

Certificate of excellence 2024

Adequate

Customer review rating 3.0/5

Christina P. Families - Confirmed reviews ALL

The rooms are big and there’s plenty of space and lighting. The decor is a little dated. The ammenities and extra activities are great. The let down for us was the welcome when we arrived - there was no explanation of what the park offers or what’s on each day. The Buffet breakfast was the most disappointing of all hence the lower review. The star charge $5 more per person and provides a great variety and nicer options.

Dear Mrs. P., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated the spaciousness and lighting in your room, as well as the amenities available. However, we sincerely apologize for the lack of a warm welcome and guidance about the park\'s offerings and daily activities upon your arrival. Additionally, we regret to learn that the buffet breakfast did not meet your expectations and appreciate your input on this matter. Your comments are invaluable as we strive to enhance our guest experience. Best regards, Ben Carroll Rooms Division Manager

Good customer service.

Customer review rating 3.5/5

Ethel Families - Confirmed reviews ALL

A pleasant stay. Good food and pool area. Be great if the sauna was working.

Great stay friendly staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We always stay here because it’s a handy location, staff are always friendly and the rooms are always comfortable and clean

Dear Allison, Thank you for your kind words regarding our location, staff, and room quality. We are delighted to hear that you enjoyed your stay and appreciate your loyalty to Mercure Gold Coast Resort. We look forward to welcoming you back soon. Best regards, Mercure Gold Coast Resort

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff were excellent and very helpful

Dear Allan, Thank you for your kind words regarding our staff. We are delighted to hear that you found them to be excellent and helpful during your stay. Your feedback is greatly appreciated. Best regards, Mercure Gold Coast Resort

Location was good

Customer review rating 2.5/5

Rohan C. Couples - Confirmed reviews ALL

No air con for the first day and a half was somewhat annoying (especially checking in at 2:30pm into a west facing window)

Dear Rohan, Thank you for your feedback. We apologize for the inconvenience you experienced with the air conditioning during your stay, particularly given the timing of your check-in. Your comments are valued, and we appreciate your understanding. Best regards, Mercure Gold Coast Resort

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Other web-users rate our hotel

  • 749 reviews 8.5/10 Location
  • 2,064 reviews 6.9/10 Room
  • 1,979 reviews 8.5/10 Service
  • 40 reviews 5.4/10 WiFi
  • 962 reviews 7.6/10 Comfort
  • 884 reviews 7.3/10 Food
  • 868 reviews 5.7/10 Cleanliness
  • 621 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.