Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Digital products you purchase are delivered electronically. Unlike a t-shirt or a book, you can't (really) return a PDF, Word document, or other file once you've downloaded it. For that reason, all sales on AUL of digital items are considered final and non-refundable except in certain circumstances.
If your purchase falls into one of the exceptions listed below, you may be eligible for a refund.
Refund requests must be submitted within 2 months of your purchase and are granted on a case-by-case basis.
- Compromised Resource File- A resource file is damaged or is missing content.
Example: A thumbnail or preview is uploaded instead of the resource itself. - Misrepresentation- A resource preview and/or description misrepresents what is actually contained in the resource. (Requests are subject to AUL review.)
Example: A product description states there are 50 multiple choice questions in a resource but instead there are 50 true or false questions. - Technical Limitations— You are unable to access a resource because the technical requirements aren't included in the resource description.
Example: A resource is a Notebook file but this is not listed anywhere on the product page. - Duplicate Purchase— You purchase the same resource twice.
Example: You purchase a resource contained in a specific bundle and then later purchase that bundle.
If your purchase meets these guidelines, you can submit a refund request to [email protected]. As part of your request, be sure to include the resource name, your concerns about the resource, and any specific examples or details you might have. Screenshots welcome!
Shipping
Orders are shipped within 5-7 business days of an order being placed (Some are shipped sooner).
FRECK! Texas, FRECK! Junior and FRECK! Bilingual are shipped withing 2-3 weeks of the order being placed due to these products being printed on demand from our US Manufacturer.
If you checked out with your Amped Up Learning Customer account you can check on the status of your order from your customer profile.
If you checked out as a guest, without creating an account, please contact [email protected] for shipping inquiries.