FAQ

Previously check if a pod is correctly inserted. During your puffing the white LED should light up, and you will notice that steam is being generated.

Minor leaks are possible periodically. Wetting a cotton swab with a little rubbing alcohol and put away leftovers. Keep watching over if the leak stops or not.

To avoid leaking, follow these care advices:

— Keep pods and batteries away from closed small spaces, extreme heat or cold, and moisture.

— Keep pods in right position, not bottom up.
If leak continues or is extreme, please contact us at: [email protected]

Blockages of vapes can happen occasionally. To get rid of clogging do not forget to recharge the accumulator frequently. It needs to work at the optimum heat level always. We advise to charge the accumulator on low voltage during 30-45 minutes.

Also take a look at another troubleshoot and care advices:

-To eliminate blockages, try dry-heating it, i.e. puff the pod without the battery.

-Remember to pull out the pod before charging. We recommend to charge the accumulator in this way only.

-Before using ascertain the accumulator is fully charged.

-Do not smoke vape when charging the battery.
-Pods handle temperature fluctuations badly. So keep pods and batteries away from heat or cold, or moisture.

-it’s better to change pods before they are fully dry to get away from overheating.

Previously check if a pod is correctly inserted. During your puffing the white LED should light up, and you will notice that steam is being generated.

Plugging of APE disposable pens can happen occasionally.

See the following troubleshoot and care advices which can help.

— Pull softly and slowly for 5-7 seconds until you hear the airway clear up.

— Keep the vape pens away from sudden temperature change, or moisture.