Orders shipping outside the United States may be subject to customs fees or import duties upon arrival in the destination country, as well as any customs clearance or brokerage fees that the shipping carrier may charge.

We are required by law to report the value of the items on your order accurately, and we cannot honor requests to mark the order as a gift for customs purposes. We will list most items as "Hobby Supplies" or "Toys," as appropriate. Shipping will be listed as a separate expense and not included with the actual value of the items you order. Please check with your local authorities to determine what, if any, fees may be applied to your order.

Time spent in customs is not included in any delivery estimates and can vary depending on global conditions.

All pricing is listed in USD. Retail pricing comparisons are made to the MSRP of items from the manufacturer (or, in the case of pre-release items, an estimated MSRP) and do not reflect any pricing found on the secondary market, such as eBay, Facebook Marketplaces, Amazon, etc. All retail values for Warhammer products are based on the current prices listed in USD by the Games Workshop webstore.

Sometimes, we will temporarily discount a product's price or run promotions on specific product lines. These changes are time-sensitive, and Spikey Bits reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.

Our website accepts all major credit cards and PayPal as acceptable payment methods.
Spikey Bits reserves the right to cancel any orders affected by a website error, with no further obligations to you, even after an order confirmation has been received. In the case that payment has already been received, Spikey Bits will contact you via email regarding the error and will process a full refund for the order.

Only one discount code can be used per transaction.

If you are missing pieces or receive a damaged product, don't hesitate to contact us at the email address listed on this page, and we'll help you complete your model(s)!

Once orders are placed, they can not be canceled as they are in the fulfillment queue and very hard to locate to cancel or make physical product changes to. Keep in mind that returns are free, so please contact us after receiving your order if you wish to return it.

The first Mystery Box purchased as part of a monthly subscription (with its contents still unopened) is eligible for a refund within 30 days of purchase. Made-to-order items are not eligible for return, as they are (as the name implies) made for that specific order. Funds will be returned to the original payment method within 7-10 days of the refund being issued.

Spikey Bits will cover the shipping for orders returned to us up to the amount spent by the purchaser. Please email us below to start a return.

customerservice [ AT ] spikeybits.com

Order Acknowledgement Notice: By placing an order on our website, you acknowledge and understand that once the courier marks your package as 'Delivered, ' we are no longer responsible or liable for any missing or misplaced orders. We recommend having your order delivered to a secure location to prevent potential issues. If your order is marked delivered and you do not possess it, don't hesitate to contact us for further options from the carrier.