Covid-19 Support Hub

As the global pandemic continues to affect our daily lives and travel habits, we’ll be making sure you can enjoy our experiences in the safest and smoothest way possible. That’s why we’ve put together everything we’re doing to support you. Below you’ll find the following information:

• details on our Free Cancellation policy
• a summary of measures taken by major attractions and museums
• a list of resources with the latest information on Covid-19
• our Customer Service Team contact details in case you have any doubts or concerns

1. Free cancellation

In these uncertain times we know how much our customers value flexibility. Look for our Free Cancellation badge to ensure you can cancel your experience at zero cost and don’t forget to check the conditions on the dedicated section of each tour or activity.
Our team is working hard to expand our range of activities with Free Cancellation, so we can offer you the widest choice of activities with the highest flexibility.

2. Attraction safety measures

Many museums and attractions have introduced protective health measures to help prevent the spread of Covid-19. Prepare for your visit by taking a look at this summary of major actions:

• Visitors may be required to show proof of one the following: a full vaccination or first vaccination (this requirement varies depending on the country) received at least 15 days prior, recovery from a COVID-19 infection in the past 6 months, or a negative result from a PCR or antigen test taken no more than 48 hours before the experience starts.
• Customers are encouraged to book online, avoiding physical queues as much as possible.
• Attraction capacity has been reduced with the introduction of time slots and reservations.
• Tour group capacity has also been reduced and general health and sanitation measures have been adopted.
• Where possible outdoor spaces have been prioritized.
• Sanitation and disinfection measures across attractions and tours have increased according to legal regulations.
• Customers are more frequently asked for their contact details to aid the tracking of Coronavirus cases.
• Customers may be asked to scan their own vouchers, take a temperature check, sign a waiver or complete a form with personal data.
• Customers are advised to bring face masks with them, as they may not be provided by the tour/venue.
• A safety distance of 1-1.5m is to be maintained at all times.

These measures may differ by venue and could potentially change. Please check the local government regulations below for further info.

3. Country safety measures

Before traveling and visiting an attraction we recommend you always check the advice of local government authorities. We’ve made this easier by compiling a list of useful links:
General information
The World Health Organization
The World Health Organization – Regional Office for Europe
The European Centre for Disease Prevention and Control
The Centers for Disease Control and Prevention

Resources for specific countries, cities and regions
Directory of Health Ministries
Austria
Belgium
Czech Republic
France
Germany
Greece
Ireland
Italy, Lombardy
Poland
Spain
Switzerland
United Kingdom

United States
Boston
Chicago
Florida
Hawaii
Las Vegas
Los Angeles
New York
Philadelphia
Portland
San Diego
San Francisco
Seattle
Washington

Canada
British Columbia
Ontario
Prince Edward Island
Quebec

4. Customer Service Team

You can reach them at [email protected] or between 8am and 7pm CET on the following
FR: +33 5 19 88 26 65
DE: +49 32 212249404
IT: +39 0281480473
NL: +31 20 323 2866
PT: +351 305 510 175
ES: +34 919 01 95 53
CH: +41 585986052
UK: +44 20 3467 9700
US: +1 833-932-4692
WhatsApp: +39 393 8611983