Customer Service Archives

Businesses

4 soft skills for entrepreneurs looking to turn first-time visitors into regulars

March 21, 2025

Discover the soft skills that paint the perfect customer experience and keep customers coming back to Color Me Mine.

Businesses

Tips for responding to reviews on Yelp

February 28, 2025

It’s no longer just about what consumers say about your business—it’s also about what you say back. These five tips for responding to online reviews will help you navigate even…

Businesses

20 years of triumph on Yelp: solutions for success from seasoned entrepreneurs

September 23, 2024

These seasoned Yelp pros have discovered the secrets to succeeding on and off Yelp, and they’re sharing their best tips with you.

Businesses

3 principles for customer care from a ‘Top 100 Local Business’

August 1, 2024

Black Serum Tattoo’s Brücius Zylander shares three principles of customer care that help him maintain a spa-like atmosphere at the shop.

Sandwiches, fries, and drinks from Uncle Af's

Businesses

The secret sauce of Uncle Af’s, the #10 restaurant from Yelp’s Top 100

March 4, 2024

Community is everything at Uncle Af’s, which earned the #10 spot on Yelp’s Top 100 Places to Eat of 2024. Read how they entice visitors with signature sauces and top-tier…

Businesses

3 questions a Yelp Elite asks when choosing a local business

February 15, 2024

Owner Tomeka Wallace chats with a regular about what matters most to customers at Happy Cafe in Virginia Beach, Virginia.

Businesses

5 tips for making your customer’s day

February 8, 2024

Sundae Scoop owners Philip and Sibs Harrell strive to connect with customers on a deeper level through authentic, engaging conversation.

Businesses

Why Chef JJ Johnson changed his business model based on reviews

February 1, 2024

At the fast-casual rice bowl chain FIELDTRIP, James Beard Award winner Chef JJ Johnson constantly evolves his business model to better serve the community.

Businesses

Understanding the cycle of customer feedback

January 25, 2024

At local favorite MT Noodles, owner Justin Bui and his family prioritize customer service and feedback to deliver the best experience possible.

Businesses

How the #1 restaurant from Yelp’s Top 100 speaks volumes through food

January 22, 2024

Chef Wendy Garcia, owner of Tumerico in Tucson, grew her business from a farmers market tamale stand to the top of Yelp’s Top 100 Places to Eat in 2024 list.

Businesses

How an ice cream shop chain keeps it local across 25 locations

January 11, 2024

Owner Kim Malek shares how West Coast ice cream hub Salt & Straw perfected the formula for local flavor across 25 locations and five states.

Businesses

How a Marriott hotel uses and responds to customer feedback

December 7, 2023

A Sheraton Grand manager shares how feedback boosts business at a resort known for its customer service and “can-do spirit.”