The Controls Officer for RB Operational Risk is responsible for performing all the controls related functions within the Retail Banking Unit. Efficiently carryout all the activities designed to identify and mitigate AML, Sanctions and Fraud Risk for the department.
What You’ll Do
- Conduct due diligence for all Retail Banking customers and also to ensure that quality KYC’s are prepared, ensuring accurate, adequate and complete information of the customer
- Review and update KYC’s (Know Your Customer document) for new & existing Retail Banking customers in line with the policy
- Provide timely response on compliance related queries/issues and escalation if it is not resolved in time
- Block / escalate any suspicious transactions / activities / profiles
- Investigate EFMS, Compliance, Sanctions and AML (Anti Money Laundering) queries raised on Retail Banking accounts and ensure resolution within the stipulated timelines
- Conduct enhanced due diligence on retail customers including Name screening / Ename Checker and public domain searches
- Make appropriate recommendations for approvals in line with bank policy and relevant AML / Central Bank regulations
- Promptly highlight and escalate client transactions and activities that appear suspicious in nature
- To ensure that the set standards for SLA’s are met at all the times
The incumbent will review SOP documents to assess process controls and conduct independent, risk-based reviews of Customer Fulfilment departments. They will also ensure adherence to agreed risk mitigants through on-the-ground reviews.
What You’ll Do
- Perform in-depth review of Standard Operating Procedures (SOP) to confirm they are in line with actual practice.
- Undertake periodic reviews of operations units to identify high-risk areas across products and functions and to agree mitigants with key stakeholders, including identifying potential automation opportunities.
- Validate existing processes to ensure there are adequate controls in place through review of Operating Procedures and control testing.
- Escalate to Associate Vice President / Vice President / Executive Vice President or HOO if risks highlighted have not been mitigated by the unit as per the agreed dates.
- Review process changes undertaken by Customer Fulfilment unit to ensure KRIs are identified and that there are adequate controls in place to manage risks.
- Create mechanisms to track implementation of interim and final mitigants identified.
- Report progress on implementation of action plans relating to Audit or Compliance findings.
- Collaborate with key stakeholders within Customer Fulfilment to ensure Risk and Control Self-Assessments (RCSA’s) are being periodically reviewed and that control testing is being performed as required by Group Internal Controls (Group IC).
- Ensure the timely implementation of recommendations raised by Group Internal Audit (GIA) and Compliance.
- Preparation of meeting decks for presentation in risk review meetings.
Are you passionate about descriptive data analytics and providing insights to assist business leaders to make strategic decisions? We invite you to apply and join Rakbank as AVP Descriptive analytics and lead the way in delivery of periodic Reports/Dashboards for Management, analyzing any new requirements, new acquisitions tracking, identifying cross-sell opportunities, perform analysis and streamlining the reporting process through various reporting and analytical tools.
What You Will Be Doing:
- Ensure and oversee relevant & error-free delivery of various management reports within the timelines.
- Provide regular feedback to management on the performance of the various products.
- Prepare daily dashboards for leadership team to understand the portfolio movement and daily sales achievements against the budget.
- Analyse Portfolio Book trends and inform the senior manager regarding any opportunities or anomalies.
- Maintain & develop various Dashboards to reduce manual efforts & to ensure accuracy & timely delivery.
- Generate data for analytics purposes related to all aspects of the business.
- Oversee data generation procedures diligently from an audit perspective.
- Ensure process notes are prepared and back-up available for analysts.
What You Should Have:
- University Degree in Master of Computer Application.
- Strong Knowledge of VBA excel Macros, SQL and Power BI.
- Excellent Data Analytical skills
- Ability to manage multiple tasks in stressed environment.
- Sound knowledge of Business Banking products.
As an Assistant Manager you will support daily business banking operations, including onboarding and customer due diligence, ensuring timely, high-quality service to maximize customer experience.
What You’ll Do
- Support various customer fulfilment processes, including client onboarding, profile, and account maintenance.
- Oversee daily operations, handling documentation for account opening, profile changes, and account maintenance.
- Monitor key performance metrics and recommend improvements.
- Engage in cross-skilling initiatives to enhance adaptability and continuous learning.
- Ensure compliance with banking laws, regulations, and industry standards.
- Manage operational risks and implement mitigation solutions.
- Collaborate with team members and leadership for strategic decision-making.
- Demonstrate effective problem-solving capabilities.
- Identify areas for improvement through performance metrics and implement necessary changes.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
As a Customer Support Officer your responsibility is to ensure delivery of quality service and provide an on-going support for the Business Banking Commercial Team. Assume joint responsibility with RMs/SRMs in the administration of the portfolio in order to adhere to the service standards of the unit.
What You’ll Do
Assisting RMs/SRMs to achieve their objectives through providing support for Operational submissions/transactions.
Assisting in Portfolio Management through monitoring of deficiencies, compliance issues, etc. and reporting the same.
Liaise regularly with various departments including but not limited to Treasury, Operations, Legal and Compliance, within the bank and manage requests and enquiries pertaining to transactions and/or documentation.
Assist in portfolio management and ensuring minimal document deficiencies.
Attend to the clients’ enquiries and coordinate with various departments to ensure resolution in a timely manner.
Initiating RB5, AECB, Probe, World, Aloc, Google and CBRB checks, etc.
Assisting with account opening, profile changes, digital banking applications, authorization letters, balance confirmations, etc.
Consolidating reports and submission to relevant departments, such as BB-Products, Compliance, etc.
Managing IBPS/Cross-sell/BPM applications, among others
Explore and highlight business opportunities in the Unit’s portfolio.
What You Will Be Doing:
Achieve budgeted sales and service targets within acceptable risk standards.
Regularly review customer portfolio to identify potential sales/business opportunities/ cross sell existing products.
Manage a designated portfolio of customer relationships in order to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.
Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
What You Should have:
Oral Communication: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
Negotiation: Has the ability to communicate and influence others to arrive at a mutually agreeable solution or position
Sales: Has the ability to persuade others to accept products, services or ideas in order to satisfy a specific need
Product and Services knowledge: A good knowledge of the relevant products and services in own areas of responsibility, including interpretation of and application of best practices, and able to immediately recognize a range of options when matching these to business/customer needs. When required will have a good knowledge of products and services available through other specialist providers and when to refer elsewhere to ensure customer needs are met.
Self/Work Organization: Plans, co-ordinates and controls the work and resources of self/teams under their control. Maintains an awareness of team workloads not directly under their control and demonstrates flexibility in making most effective use of resources to achieve overall business objectives.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
As an Associate Vice President – Systems Monitoring & Assurance, you will be responsible for evaluating and ensuring the effectiveness and efficiency of compliance systems and processes. This role involves conducting risk assessments, compliance reviews, and performance evaluations to enhance system reliability, security, and operational effectiveness. The incumbent will collaborate with cross-functional teams to implement best practices, mitigate risks, and ensure compliance with relevant regulations and industry standards.
What You’ll Do:
- Develop and enforce system assurance methodologies and best practices.
- Recommend enhancements to security protocols and IT governance frameworks.
- Ensure ‘’lessons learnt’’ feed back into the process, trainings, policies, and procedures.
- Publish reports on a periodic basis and ensure planned reviews are completed within the given time frame.
- Track, follow up and support first line for closure of identified control gaps.
- Work closely with IT, security, and business teams to ensure alignment of system assurance objectives.
- Prepare and present reports on system performance, vulnerabilities, and remediation plans.
- Support leadership in decision-making by providing insights on system risks and opportunities.
- Plan and Lead system assurance reviews to assess the effectiveness, security, and compliance of IT systems.
- Identify and analyze risks associated with IT infrastructure, applications, and data management.
- Conduct internal systems reviews to evaluate adherence to policies, procedures, and regulatory requirements.
- Provide recommendations for corrective actions and monitor their implementation.
- Root cause analysis and remediation plans to be obtained from accountable stakeholders.
- Support with the preparation of the structured management information for reporting purposes.
- Track ineffective controls and related risk assessment of conformance testing results to ensure controls are operating effectively.
Job Purpose
The Assistant Relationship Manager is responsible for managing and growing a portfolio of Business Liability relationships by meeting or exceeding sales and service targets. This role involves identifying and acquiring new business customers, ensuring compliance with bank policies, and delivering exceptional service to clients. The Assistant Relationship Manager will work closely with other units to maximize cross-sell opportunities and contribute to the overall growth and success of the Business Banking division.
What You Will Be Doing
- Manage and grow a portfolio of Business Liability relationships by meeting or exceeding budgeted sales and service targets within acceptable risk standards.
- Effectively cross-sell the entire range of Business banking and other products to business customers.
- Identify, market, and book new liability/transaction business accounts, ensuring robust portfolio growth.
- Work closely with other units to maximize cross-sell opportunities.
- Meet financial targets and ensure clients conform to the Bank’s compliance criteria.
- Adhere to processes and controls as per the Bank’s guidelines.
- Handle service requirements of all clients to ensure client expectations are met through coordination with respective service/back office teams.
- Ensure effective coordination with peers and support staff.
- Provide and translate market feedback into product development and formulate innovative customer offerings
What You Should Have
- Bachelor's degree in communication or related field; MBA preferred.
- Minimum of 3+ years’ experience in banking in Dubai, with a focus on Relationship Management/Coverage, preferably in the Wholesale/Corporate banking space.
- Strong selling skills and knowledge of local legal systems as applicable to banking.
- Awareness of Anti-Money Laundering guidelines and Central Bank regulations.
- Good leadership, people management, communication, negotiation, and interpersonal skills.
- Sound understanding of the business environment, customer needs, and competitive environment.
- Good presentation skills, negotiating and networking skills with internal and external customers.
- Knowledge of RAKBANK retail products and HNWI Relationship Management skills.
- Ability to make appropriate pricing decisions in Relationship Management.
- Initiative and drive to achieve set targets and service standards
The Assistant Manager for Trade Working Capital & Business Loans is responsible for overseeing the daily operations of credit administration activities related to trade working capital products and business loans within the Business Banking Group (BBG) vertical.
What You’ll Do
- Lead multiple processes supporting customer fulfilment for credit administration, including documentation, limit loading, and disbursements.
- Monitor key performance metrics to identify areas for improvement and implement necessary changes.
- Develop cross-skilling initiatives to foster adaptability and continuous learning.
- Ensure compliance with all relevant banking laws, regulations, and industry standards.
- Manage operational risks, identify potential risk areas, and implement solutions.
- Stay updated with regulatory changes affecting credit operations and limit management.
- Develop and enhance processes and systems for efficient limit management and service delivery.
- Utilize technology solutions to automate and streamline operations, reducing errors and increasing efficiency.
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
As an Associate Vice President of Managed Solutions and Investment Insights, you will lead a portfolio-based approach in Wealth Management, managing a strategic partnership to develop investment solutions. The goal is to enhance our value proposition, drive growth, and deliver compelling managed solutions for clients.
What You’ll Do
Develop and manage a client-centric Managed Solutions offering with a strategic Asset Management partner.
Implement investment insights publications and dissemination strategy.
Maintain relationships with asset managers and third-party providers.
Monitor market trends and competitor activities for growth opportunities.
Ensure compliance with regulatory requirements and internal policies.
Collaborate with distribution teams on promotional strategies.
Develop Managed Solutions product and insights strategy with a strategic partner.
Build core capabilities in Strategic and Tactical Asset Allocations, investment themes, model portfolios, and client content.
