Screen stuck black

Step

Make sure your Chromebook is charged!

Plug it in and check on the left side for a light near the charging port.

If it's red, it's dead!

  • Keep it plugged in for a minimum of 5 minutes. If it still doesn't turn on, proceed to the next step.

If it's green and still a black screen

  • Don't worry, our following steps will continue to help you out.

Power plug nearing a wall outlet, about to be plugged in.

Step

Restart your Chromebook.

Hold down the refresh button on your button, it looks like a circling arrow.

Refresh button on a chromebook

Step

Tap the power button on the side of your Chromebook, hold if needed.

Side of a Chromebook, showing off the power button

Step

Wait for your Chromebook to turn back on.

If that still doesn't work, feel free to come down to copilot for a replacement.

Make sure to backup any important files in Google Drive.

If this solution did not work for you, please submit a ticket or come down to COPILOT to receive personal tech support.

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