"From System Evaluation to Service Redesign: A Case Study."

Patrizia Marti et al. (1997)

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type: Conference or Workshop Paper

metadata version: 2010-05-12

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Patrizia Marti, Antonio Rizzo, Sebastiano Bagnara, P. Lomagistro, L. Tanzini:
From System Evaluation to Service Redesign: A Case Study. HCI (2) 1997: 779-782

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