"Lessons Learnt from the Improvement of Customer Support Processes: A Case ..."

Marko Jäntti (2009)

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DOI: 10.1007/978-3-642-02152-7_24

access: closed

type: Conference or Workshop Paper

metadata version: 2022-12-07

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Marko Jäntti:
Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. PROFES 2009: 317-331

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