"The Development and Measurement of a Customer Satisfaction Index (E-CSI) ..."

Le Van Huy et al. (2017)

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DOI: 10.4018/IJSDS.2017070102

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type: Journal Article

metadata version: 2020-08-12

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Le Van Huy, Long Pham, Aidan O'Connor, Pham Dinh Tuyen:
The Development and Measurement of a Customer Satisfaction Index (E-CSI) in Electronic Banking: An Application to the Central Vietnam Region. Int. J. Strateg. Decis. Sci. 8(3): 45-58 (2017)

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