"The interplay of costs, trust and loyalty in a service industry in ..."

Mark de Reuver, Shahrokh Nikou, Harry Bouwman (2015)

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DOI: 10.1016/J.TELE.2015.02.008

access: closed

type: Journal Article

metadata version: 2020-10-26

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Mark de Reuver, Shahrokh Nikou, Harry Bouwman:
The interplay of costs, trust and loyalty in a service industry in transition: The moderating effect of smartphone adoption. Telematics Informatics 32(4): 694-700 (2015)

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