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@inproceedings{DBLP:conf/quatic/NeuhuttlerFGU20,
  author       = {Jens Neuh{\"{u}}ttler and
                  Rudolf Fischer and
                  Walter Ganz and
                  Florian Urmetzer},
  editor       = {Martin J. Shepperd and
                  Fernando Brito e Abreu and
                  Alberto Rodrigues da Silva and
                  Ricardo P{\'{e}}rez{-}Castillo},
  title        = {Perceived Quality of Artificial Intelligence in Smart Service Systems:
                  {A} Structured Approach},
  booktitle    = {Quality of Information and Communications Technology - 13th International
                  Conference, {QUATIC} 2020, Faro, Portugal, September 9-11, 2020, Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {1266},
  pages        = {3--16},
  publisher    = {Springer},
  year         = {2020},
  url          = {https://doi.org/10.1007/978-3-030-58793-2\_1},
  doi          = {10.1007/978-3-030-58793-2\_1},
  timestamp    = {Sat, 19 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/quatic/NeuhuttlerFGU20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}