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Henrique de Castro Neto

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2010 – 2019

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2019
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Henrique de Castro Neto, Rita Maria da Silva Julia, Elaine Ribeiro de Faria Paiva, André Carlos Ponce de Leon Ferreira de Carvalho, Anisio Pereira Santos Junior, Diansley Raphael Santos Peres, Etienne Silva Julia, Jony Teixeira de Melo, Umberto Maia Barcelos, Josiane Esteves de Assis:
Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service. EPIA (2) 2019: 96-107

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