"Fostering the Virtualization of Service Processes and Touch Points - ..."

Jörg Becker et al. (2010)

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access: open

type: Conference or Workshop Paper

metadata version: 2023-07-04

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  - conf/bpsc/BeckerBKW10
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Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Axel Winkelmann:
Fostering the Virtualization of Service Processes and Touch Points - Identification and Documentation of E-Service Potential in Retail Networks. ISSS/BPSC 2010: 63-79

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