"IT service management driven by business objectives An application to ..."

Claudio Bartolini, Mathias Sallé, David Trastour (2006)

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DOI: 10.1109/NOMS.2006.1687537

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-19

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Claudio Bartolini, Mathias Sallé, David Trastour:
IT service management driven by business objectives An application to incident management. NOMS 2006: 45-55

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