"Assessing consumers' satisfaction and expectations through online ..."

Atika Qazi et al. (2017)

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DOI: 10.1016/J.CHB.2017.05.025

access: closed

type: Journal Article

metadata version: 2024-02-05

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Atika Qazi, Alireza Tamjidyamcholo, Ram Gopal Raj, Glenn Hardaker, Craig Standing:
Assessing consumers' satisfaction and expectations through online opinions: Expectation and disconfirmation approach. Comput. Hum. Behav. 75: 450-460 (2017)

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