"Routing and Staffing in Customer Service Chat Systems with Impatient ..."

Tolga Tezcan, Jiheng Zhang (2014)

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DOI: 10.1287/OPRE.2014.1284

access: closed

type: Journal Article

metadata version: 2020-03-31

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Tolga Tezcan, Jiheng Zhang:
Routing and Staffing in Customer Service Chat Systems with Impatient Customers. Oper. Res. 62(4): 943-956 (2014)

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