"Retailer response to negative online consumer reviews: how can damaged ..."

Yan Wan et al. (2023)

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DOI: 10.1007/S10799-022-00367-7

access: closed

type: Journal Article

metadata version: 2023-03-11

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  - https://dblp.org/rec/journals/itm/WanZWY23
Yan Wan, Yifan Zhang, Fengting Wang, Yufei Yuan:
Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired? Inf. Technol. Manag. 24(1): 37-53 (2023)

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