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2020 – today
- 2023
[i1]Debayan Banerjee, Mathis Poser, Christina Wiethof, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner, Chris Biemann:
A system for Human-AI collaboration for Online Customer Support. CoRR abs/2301.12158 (2023)- 2022
- [b1]Christina Wiethof:
Hybrid Intelligence Systems - Designing Interactions for Continuous Mutual Augmentation of Humans and AI. University of Hamburg, Germany, 2022 - [c8]Mathis Poser
, Christina Wiethof, Debayan Banerjee, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner:
Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service. DESRIST 2022: 142-153 - [c7]Mathis Poser, Christina Wiethof, Eva A. C. Bittner:
Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions. ECIS 2022 - [c6]Christina Wiethof, Eva A. C. Bittner:
Toward a Hybrid Intelligence System in Customer Service: Collaborative Learning of Human and AI. ECIS 2022 - [c5]Christina Wiethof, Tim Roocks, Eva A. C. Bittner:
Gamifying the Human-in-the-Loop: Toward Increased Motivation for Training AI in Customer Service. HCI (35) 2022: 100-117 - [c4]Christina Wiethof, Mathis Poser, Eva A. C. Bittner:
Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service. PACIS 2022: 25 - 2021
- [c3]Christina Wiethof, Navid Tavanapour, Eva A. C. Bittner:
Implementing an Intelligent Collaborative Agent as Teammate in Collaborative Writing: toward a Synergy of Humans and AI. HICSS 2021: 1-10 - [c2]Christina Wiethof, Eva A. C. Bittner:
Hybrid Intelligence - Combining the Human in the Loop with the Computer in the Loop: A Systematic Literature Review. ICIS 2021 - 2020
- [c1]Christina Wiethof, Navid Tavanapour, Eva A. C. Bittner:
Design and Evaluation of a Collaborative Writing Process with Gamification Elements. ECIS 2020
Coauthor Index
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