CYBER HARASSMENT HELPLINE
INTRODUCTION
Digital Rights Foundation’s Cyber Harassment Helpline is Pakistan’s first dedicated, toll-free Helpline for victims of online harassment and violence. The Helpline will provide a free, safe and confidential service. The Helpline aims to provide legal advice, digital security support, psychological counselling and a referral system to victims of online harassment. The Helpline will provide a judgment-free, private and gender-sensitive environment for all its callers.
OUR SERVICES
Call on our toll-free number: 0800-39393 Monday to Friday from 9:00 a.m. to 5:00 p.m.
Email us at [email protected]
OUR POLICIES
Last modified: December 20, 2018
Digital Rights Foundation strongly advocates for the right to privacy and protection of private data. The Foundation’s Cyber Harassment Helpline commits itself to the highest standards of privacy, data protection, confidentiality and the rights of the victim. These values are shared by all personnel of the Organization and informs every decision made by the Helpline and its support staff.
Our Cyber Harassment Helpline Policy outlines the rights of the victims who approach us, and what we do with the information we receive. We are committed to being open and transparent. We will continue to update our policies regularly to adopt to the needs of the victims who approach us, and our updates will always uphold the principles of privacy and safety that we advocate for.
What data will we collect?
We will not store personally identifiable information of the victims. We will also not be sharing the victim’s information with any third parties. If compelled by law, we will vigorously challenge such requests to the best of our abilities (and due to our strict policy of storing only anonymised information, we can’t reveal what we don’t have).
For cases marked as unresolved, we will temporarily collect personal information that is shared with us through informed consent of the victim. This data will be digitally secured and will be permanently deleted once the case is resolved.
DIGITAL RIGHTS FOUNDATION'S PLEDGE:
“The members of Digital Rights Foundation are committed to working towards a safe, judgment-free and open internet for all. The privacy and confidentiality of the victims who approach our Cyber Harassment Helpline is our utmost priority. We strive to provide a safe space for victims to share their experiences and empower them to take informed decisions. We pledge to always keep in might the best interests of the victim.”
You can access the full version of our Cyber Harassment Helpline Policy here.
This Policy will be enforced by the top management at Digital Rights Foundation. There are mechanisms in place to implement and monitor compliance with this Policy.
This Policy applies to all full and part-time employees, volunteers, interns and board members of Digital Rights Foundation.
We hope that our Policy is clear and informative. If you have any further questions regarding our practices or clarifications, please feel free to email us at: [email protected].
Acknowledgment
The Digital Rights Foundation thank the good folks at Urgent Action Fund for helping us in starting the Helpline; Open Tech Fund for supporting us in sustaining the Helpline; and Digital Defenders Program for supporting us in expanding the operations of the Helpline.
