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“D/C the CC (Carbon Copy)” – Improving the EHR Signal-to-Noise Ratio for Clinicians by Selective Feature De-Implementation
Ling Chu, Seth M. Toomay, Cameron S. Ginnings, Kyle G. Gabriel, Ethan A. Halm, Duwayne L. Willett
1915 - 1916
10.3233/SHTI190711
Research Article
Studies in Health Technology and Informatics
Volume 264: MEDINFO 2019: Health and Wellbeing e-Networks for All
Abstract

De-implementation of a 10-year EHR configuration resulted in over 50% decrease in the volume of the most-common InBasket message type received by PCPs. Pro-actively seeking out ways to not only (a) implement helpful new EHR features but (b) de-implement detrimental ones offers an opportunity to accelerate improvement in the S/N ratio and reduce clinician frustration and dissatisfaction with the EHR. Balancing governance decision agendas with de-implementation opportunities can enhance the clinician experience.

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