Authors:
Eduardo A. Jesus
1
;
Guilherme C. Guerino
2
;
Pedro Valle
3
;
Walter Nakamura
4
;
Ana Oran
5
;
Renato Balancieri
1
;
Thiago Coleti
6
;
Marcelo Morandini
7
;
Bruna Ferreira
8
and
Williamson Silva
9
Affiliations:
1
Universidade Estadual do Paraná (UNESPAR - Apucarana), Av. Minas Gerais, 5021, Apucarana, Paraná, Brazil
;
2
Universidade Estadual de Maringá (UEM), Avenida Colombo, 5790, Maringá, Paraná, Brazil
;
3
Universidade Federal de Juiz de Fora (UFJF), Rua José Lourenço Kelmer - Martelos, Juiz de Fora, Minas Gerais, Brazil
;
4
Instituto Federal do Amazonas (IFAM), BR 230, KM 7, Zona Rural, Humaitá, Amazonas, Brazil
;
5
Universidade Federal do Amazonas (UFAM), Av. General Rodrigo Octavio, 1200, Manaus, Amazonas, Brazil
;
6
Universidade Estadual do Norte do Paraná (UENP), Rodovia BR-369 Km 54, Bandeirantes, Paraná, Brazil
;
7
Universidade de São Paulo (USP-EACH), Av. Arlindo Bettio, 1000, Sao Paulo, São Paulo, Brazil
;
8
Pontifícia Universidade Católica do Rio de Janeiro (PUC-Rio), Rua Marquês de São Vicente, 225, Rio de Janeiro, Brazil
;
9
Universidade Federal do Pampa (UNIPAMPA), Avenida Tiarajú, 810, Ibirapuitã, Alegrete, Rio Grande do Sul, Brazil
Keyword(s):
Usability, User Experience, Usability and UX Evaluation, Human-Computer Interaction.
Abstract:
Usability and User Experience (UX) are two quality attributes of Human-Computer Interaction (HCI) relevant to the software development process. Thus, to verify the quality of a system, researchers and developers investigate this area, resulting in different Usability and UX evaluation techniques to improve the quality of applications. However, most of them verify only one of these criteria, being necessary, in many cases, to use more than one technique to evaluate an application in both aspects. Therefore, this research aims to present an experimental study to compare the efficiency, effectiveness, and acceptance of two inspection techniques, Userbility and UX-Tips, which jointly evaluate the Usability and UX of mobile applications. In this way, 99 volunteer participants used the techniques to identify defects in two mobile applications. After the evaluation, the participants answered an acceptance questionnaire about the techniques used. The quantitative comparison results show that
the techniques have no significant difference regarding efficiency and effectiveness. However, in terms of participant acceptance, Userbility achieved higher rates of usefulness and future usage intentions, while UX-Tips achieved better rates related to ease of use.
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