Revision as of 12:37, 26 May 2014 edit Kiwiguy72 (talk \| contribs) 66 edits →Criticisms ← Previous edit		Revision as of 12:43, 26 May 2014 edit undo Kiwiguy72 (talk \| contribs) 66 edits →Problems Next edit →
Line 483: ==Problems== * On 29 December 2009, the reputation of Lynne Kosky the Public Transport Minister was put into question when Kosky was unable to recall the phone number for commuters to buy a ticket,<ref>{{cite news \| author = Mitchell, Geraldine \| title = Kosky trips up on myki troubles \| work = Herald Sun \| date = 30 December 2009 \| page = 5 \| url = http://www.theaustralian.com.au/australian-it/minister-trips-up-on-myki-smartcard/story-e6frgakx-1225814609829 \| accessdate =6 January 2010}}</ref> and a computer error resulted in over 1,600 people receiving new myki cards with their name incorrectly spelled or printed as 'anonymous'.<ref>{{cite news \| author = Lucas, Clay \| title = myki stumbles over names \| work = The Age \| date = 6 January 2010 \| page = 5 \| url = http://www.theage.com.au/national/myki-stumbles-over-names-20100105-lsd2.html \| accessdate =6 January 2010 \| location=Melbourne}}</ref> * Due to myki's protracted introduction, the government had to continually extend payments for the existing Metcard system alongside myki.<ref>{{cite news \|first=Clay \|last=Lucas \|title=Smart card delays fill ticket giant's coffers \|url=http://www.theage.com.au/news/national/smart-card-delays-fill-ticket-giants-coffers/2008/04/24/1208743153742.html \|work=The Age \|date=25 April 2008 \| location=Melbourne}}</ref> This iswas done to ensure commuters ~~have~~had a chance to switch over to myki, before Metcard iswas removed from the transport network. * Newsagents initially refused to sell myki cards, because lower commissions ~~are~~were being offered by the government in comparison to Metcard.<ref name="hun-agent">{{cite news\|url=http://www.news.com.au/heraldsun/story/0,21985,23000129-661,00.html\|publisher=[[Herald Sun]]\|title=Newsagents vow they won't sell it\|date=3 January 2008 \| first=Ellen \| last=Whinnett}}</ref> * Controversies over the tendering process. A staff member of the Transport Ticketing Authority (TTA) left a [[USB flash drive]] in a room with representatives of one of the bidders. The TTA claims that this was an accident and that there was no secret information on the flash drive.<ref>[http://www.news.com.au/heraldsun/story/0,21985,20372975-2862,00.html Herald Sun: ''Notes get OK for tram fares'' - 8 September 2006]</ref> Also, the company hired by the TTA early in the process, to give it technical advice, is part of the winning consortium.<ref>[http://www.news.com.au/story/0,23599,20370150-1243,00.html AAP 7 September 2006], ''Taking the 'myki' with $500m smartcard''</ref> In late December 2007, it was revealed that investigators in the Auditor-General's office had uncovered serious probity concerns in the awarding of the contract to American IT firm Keane's Kamco consortium. However these concerns were not included in the Auditor's report to Parliament, as they were said to be unsupported by the evidence.<ref>{{cite news \|url=http://www.news.com.au/heraldsun/story/0,21985,22940497-661,00.html Line 494: \|accessdate=28 May 2009 }}</ref> * Increased ''dwell times'': role play tests, commissioned by the Government in 2007, ~~detail~~detailed longer stationary times for trams compared to the Metcard system, because of touch on and off delays, when boarding and disembarking. However this was resolved by removing the touch off requirement on trams when myki was made available on trams in 2009.<ref>{{cite news \|url=http://www.theage.com.au/national/smartcard-not-so-smart-for-tram-times-20090302-8mf9.html \|title=Smartcard not so smart for tram times Line 510: * Rules covering faulty cards: The Transport Ticketing Authority originally stated that passenger who had a faulty myki card would need to buy a short-term ticket or buy a replacement myki card if they wanted to travel. This replicated the rule for faulty Metcards.<ref>{{cite news\| url=http://www.theage.com.au/national/outrage-at-tram-inspectors-20091104-hxz4.html \| location=Melbourne \| work=The Age \| title=Outrage At Inspectors Over Passenger Fine \| first=Clay \| last=Lucas \| date=5 November 2009}}</ref> However short-term tickets have not been introduced on the system, users are now able to go to a premium or staffed trainstation to have their faulty mykis replaced on the spot. * The online top-up system: Users reported that money paid via the myki website was taking a long time to appear in users accounts, or was not appearing at all.<ref>{{cite web\|url=http://hastings-leader.whereilive.com.au/news/story/myki-machine-missing/\|title=http://hastings-leader.whereilive.com.au/news/story/myki-machine-missing/\|accessdate=15 February 2010\|title= No myki machine at Frankston station\|author=Carton, Donna\|date=25 January 2010}}</ref><ref>{{cite web\|url=http://www.heraldsun.com.au/news/victoria/caution-urged-on-myki-use/story-e6frf7kx-1225824476670\|title=Caution urged on myki use\|author=Gardiner, Ashley\|publisher=Herald Sun\|date=29 January 2010\|accessdate=15 February 2010}}</ref> Auto top-up failure problem: Originally, when the auto top-up feature of myki failed due to a payment problem, the card was blocked and had to be mailed to myki to be reactivated. This has since been changed. ~~User's~~The auto top-up ~~status~~request is removed from the card, and the original top up amount is reversed from the myki. Ticket vending machines receipt issuing: Topping up a myki using EFTPOS or credit card displays a screen asking the user if they would like a receipt to be printed. If "no" is selected, aan ~~receipt~~EFT transaction record is printed anyway, ~~containing~~which did contain the credit card user's full name, expiry date and 9 of 16 credit card digits. This has since been changed to show only the last four digits of the credit card, the expiry date and card holder's name are no longer printed. *Vandalism: There have been widespread reports of damage to myki equipment—with up to 60% of machines being targeted by vandals.<ref>{{cite web\|publisher=[[Herald Sun]]\|url=http://www.heraldsun.com.au/news/vandals-hit-myki-system/story-e6frf7jo-1225777015754\|author=Drill, Stephen\|title=Vandals hit myki system\|date=20 September 2009\|accessdate=12 February 2010}}</ref> Damage to display screens on fare payment devices and card vending machines has been caused by heavy objects being used to smash them, often rendering the displays unusable. The most common form of vandalism is through marker pens obscuring screen elements and off-screen instructions or by scratching the screens with sharp objects.<ref>{{cite web\|url=http://img829.imageshack.us/i/image040t.jpg/\|author=dexcore \|title=Imageshack — myki Validator Scratched\|date=1 September 2010\|accessdate=1 September 2010}}</ref><ref>{{cite web\|url=http://img130.imageshack.us/i/image037tg.jpg/\|author=dexcore \|title=Imageshack — myki Validator Scratched\|date=1 September 2010\|accessdate=1 September 2010}}</ref> In mid 2013 it was reported that myki machines at some railway stations had been broken into, using portable power tools, in order to raid their cash boxes.<ref>{{cite news\|last=Harris\|first=Amelia\|title=Brazen bandits using power tools to steal money from myki machines at train stations across Melbourne\|url=http://m.heraldsun.com.au/news/law-order/brazen-bandits-using-power-tools-to-steal-money-from-myki-machines-at-train-stations-across-melbourne/story-fni0fee2-1226676695621\|accessdate=2013-07-21\|newspaper=Herald Sun\|date=2013-07-10}}</ref> While myki readers will often still work despite surface vandalism, passengers might not be able to read the information displayed on the reader's screen.

Myki: Difference between revisions