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|name = U-Go Mobility
|name = U-Go Mobility
|logo = U-Go Mobility logo.png
|logo = U-Go Mobility logo.png
|image = U_Go_Mobility_Mercedes_Benz_0405NH_Volgren_Cr221L.jpg
|image = U_Go_Mobility_Mercedes_Benz_0500LE_Bustech_VST_Mk2_5005..jpg
|image_caption = Mercedes Benz 0405NH Volgren CR221L at Kogarah
|image_caption = Mercedes Benz 0500LE Bustech VST Mk2 at Westfield Miranda
|parent = [[UGL (company)|UGL]] (50%)<br>[[Go-Ahead Group]] (50%)
|parent = [[UGL (company)|UGL]] (50%)<br>[[Go-Ahead Group]] (50%)
|founded =
|founded =
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|service_area = [[City of Canterbury-Bankstown|Canterbury-Bankstown]]<br>[[Georges River Council|Georges River]]<br />[[Sutherland Shire|Sutherland]]
|service_area = [[City of Canterbury-Bankstown|Canterbury-Bankstown]]<br>[[Georges River Council|Georges River]]<br />[[Sutherland Shire|Sutherland]]
|service_type = Bus operator
|service_type = Bus operator
|depots =
|depots =5
|routes =
|routes =
|fleet = 282 (September 2024)
|fleet = 282 (September 2024)
|website = {{url|https://u-gomobility.com/}}|leader_type=Managing director|leader=Daniel Corbin}}
|website = {{url|https://u-gomobility.com/}}|leader_type=Managing director|leader=Daniel Corbin}}

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[[File:Mercedes Benz 0405NH Bustech 8348 (cropped).jpg|thumb|[[Mercedes-Benz O405|Mercedes-Benz O405NH]] [[BusTech]] 8348 at [[Hurstville railway station|Hurstville station]]]]
⚫
[[File:Withdrawn Scania K230ub Custom Coaches CB60 EVO II (cropped).jpg|thumb|(WITHDRAWN) [[Scania K230UB]] [[Custom Denning|Custom Coaches CB60 evo ii]] at [[Hurstville railway station|Hurstville station]]. In March 2024]]
'''U-Go Mobility''' is a bus company in [[Sydney]], Australia, that operates services in [[Sydney Metropolitan Bus Service Contracts#Region 10|Region 10]], which serves South Western Sydney, and [[Sutherland Shire]]. It is a 50:50 [[joint venture]] between [[UGL (company)|UGL]] and [[Go-Ahead Group]].
'''U-Go Mobility''' is a bus company in [[Sydney]], Australia, that operates services in [[Sydney Metropolitan Bus Service Contracts#Region 10|Region 10]], which serves South Western Sydney, and [[Sutherland Shire]]. It is a 50:50 [[joint venture]] between [[UGL (company)|UGL]] and [[Go-Ahead Group]].


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On 26 July 2023, it was also revealed that U-Go Mobility had been failing to pay staff members. According to drivers, the operator was failing to keep track of bus driver hours, including overtime. It was also stated that pay had not been correct since U-Go Mobility commenced operation.<ref>{{cite web |last1=Trembath |first1=Murray |title=New bus operator U-Go Mobility apologises for driver 'payroll issues' |url=https://www.theleader.com.au/story/8283741/bus-drivers-underpaid-and-paid-late-by-new-operator/ |website=St George & Sutherland Shire Leader |date=25 July 2023 |access-date=27 July 2023}}</ref>
On 26 July 2023, it was also revealed that U-Go Mobility had been failing to pay staff members. According to drivers, the operator was failing to keep track of bus driver hours, including overtime. It was also stated that pay had not been correct since U-Go Mobility commenced operation.<ref>{{cite web |last1=Trembath |first1=Murray |title=New bus operator U-Go Mobility apologises for driver 'payroll issues' |url=https://www.theleader.com.au/story/8283741/bus-drivers-underpaid-and-paid-late-by-new-operator/ |website=St George & Sutherland Shire Leader |date=25 July 2023 |access-date=27 July 2023}}</ref>

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[[File:Volvo B12BLE Custom Coaches CB60 (cropped).jpg|thumb|[[Volvo B12BLE]] [[Custom Denning|Custom Coaches Cb60]] at [[Miranda, New South Wales|Miranda]]]]
On 28 July 2023, the [[Government of New South Wales|NSW Government]] announced that [[Minister for Transport (New South Wales)|Minister for Transport]] [[Jo Haylen]] had directed Transport for NSW to intervene and manage day-to-day operations within the region alongside U-Go Mobility, in response to poor performance from the operator. Among other responsibilities, Transport for NSW would:
On 28 July 2023, the [[Government of New South Wales|NSW Government]] announced that [[Minister for Transport (New South Wales)|Minister for Transport]] [[Jo Haylen]] had directed Transport for NSW to intervene and manage day-to-day operations within the region alongside U-Go Mobility, in response to poor performance from the operator. Among other responsibilities, Transport for NSW would:
* create and implement a new timetable that would be in operation by 31 July
* create and implement a new timetable that would be in operation by 31 July
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* hard copies of timetables had been provided to the offices of MPs within Region 10 to distribute to local residents who may not have had access to travel apps
* hard copies of timetables had been provided to the offices of MPs within Region 10 to distribute to local residents who may not have had access to travel apps
* Transport Management Centre Commanders were patrolling routes to ensure service reliability a cure plan was implemented in collaboration with Transport for NSW to ensure U-Go Mobility's services recovered to required performance levels later in 2023.<ref>{{Cite journal |date=5 September 2023 |title=Passengers already receiving service improvements thanks to Bus Industry Taskforce First Report |url=https://www.nsw.gov.au/media-releases/service-improvements-thanks-to-bus-industry-taskforce-first-report |website=NSW Government}}</ref>
* Transport Management Centre Commanders were patrolling routes to ensure service reliability a cure plan was implemented in collaboration with Transport for NSW to ensure U-Go Mobility's services recovered to required performance levels later in 2023.<ref>{{Cite journal |date=5 September 2023 |title=Passengers already receiving service improvements thanks to Bus Industry Taskforce First Report |url=https://www.nsw.gov.au/media-releases/service-improvements-thanks-to-bus-industry-taskforce-first-report |website=NSW Government}}</ref>
On 30 September 2024, U-Go Commenced operation for the Southwest Link Replacement Buses while the [[Bankstown Line|T3 Bankstown Line]] Train Line is Closed for conversions to [[Sydney Metro]] with a New Depot at [[Marrickville, New South Wales|Marrickville]]<ref>{{Cite web |last=Condren |first=Tiarna |date=2024-06-19 |title=U-Go Mobility to provide services for Southwest Link |url=https://www.busnews.com.au/u-go-mobility-to-provide-services-for-southwest-link/ |access-date=2024-10-07 |website=Australasian Bus and Coach |language=en-US}}</ref>


==Fleet==
==Fleet==
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[[File:U-Go Mobility Mercedes-Benz OC 500 LE Bustech VST (cropped).jpg|thumb|[[Bustech]] bodied [[Mercedes-Benz OC 500 LE]] in February 2024]]
U-Go Mobility commenced operations with a fleet of 225 buses.<ref name=Go-Ahead221222/>
U-Go Mobility commenced operations with a fleet of 225 buses.<ref name=Go-Ahead221222/>

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[[File:Man SL252 Hi Com U Go Mobility (cropped).jpg|thumb|[[MAN Truck & Bus|MAN]] SL202 Hi Com in July 2024 at Endeavour High]]
As of September 2024, it has an allocation of 282 buses, including 5 electric buses, across 5 depots - Taren Point, Menai, The Crescent (Kingsgrove), Revesby and Marrickville for the Southwest Link replacement buses.
As of September 2024, it has an allocation of 282 buses, including 5 electric buses, across 5 depots - Taren Point, Menai, The Crescent (Kingsgrove), Revesby and Marrickville for the Southwest Link replacement buses.


==Incidents==
==Incidents==
On 26 July 2023, a school bus caught fire at [[Menai, New South Wales|Menai]] in Sydney's south. The driver was praised for escorting more than 20 students off the bus after smelling smoke in the driver's cabin; no one was injured in the fire as a result.<ref>{{cite web |last1=Trembath |first1=Murray |title=School students evacuated from bus fire at Menai |url=https://www.theleader.com.au/story/8284825/updated-photos-school-students-evacuated-from-bus-fire-at-menai/ |website=St George & Sutherland Shire Leader |date=26 July 2023 |access-date=27 July 2023}}</ref>
On 26 July 2023, a school bus caught fire at [[Menai, New South Wales|Menai]] in Sydney's south. The driver was praised for escorting more than 20 students off the bus after smelling smoke in the driver's cabin; no one was injured in the fire as a result.<ref>{{cite web |last1=Trembath |first1=Murray |title=School students evacuated from bus fire at Menai |url=https://www.theleader.com.au/story/8284825/updated-photos-school-students-evacuated-from-bus-fire-at-menai/ |website=St George & Sutherland Shire Leader |date=26 July 2023 |access-date=27 July 2023}}</ref>

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[[File:U Go Mobility Volvo B12BLE Bustech vst mark 1 (cropped).jpg|thumb|[[BusTech|BusTech VST]] mark 1 [[Volvo B12BLE]] in February 2024 at [[Ramsgate, New South Wales|Ramsgate]] shops]]
On 20 March 2024, a U-Go bus collided with another bus at [[Campsie, New South Wales|Campsie]]. Four people were hospitalised.<ref>{{Cite web |last=OTSI |date=2024-06-07 |title=Bus Safety Investigation Report - Collision between buses mo9982 and mo1531 Campsie - 20 March 2024 |url=https://www.otsi.nsw.gov.au/investigations/completed-bus-investigations/bus-safety-investigation-report-collision-between-buses-mo9982-and-mo1531-campsie-20-march-2024 |access-date=2024-06-28 |website=www.otsi.nsw.gov.au |language=en-AU}}</ref>
On 20 March 2024, a U-Go bus collided with another bus at [[Campsie, New South Wales|Campsie]]. Four people were hospitalised.<ref>{{Cite web |last=OTSI |date=2024-06-07 |title=Bus Safety Investigation Report - Collision between buses mo9982 and mo1531 Campsie - 20 March 2024 |url=https://www.otsi.nsw.gov.au/investigations/completed-bus-investigations/bus-safety-investigation-report-collision-between-buses-mo9982-and-mo1531-campsie-20-march-2024 |access-date=2024-06-28 |website=www.otsi.nsw.gov.au |language=en-AU}}</ref>

== Gallery ==
<gallery mode="nolines" widths="220" heights="149">
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File:Man SL252 Hi Com U Go Mobility (cropped).jpg|[[MAN Truck & Bus|MAN]] SL202 Hi Com in July 2024 at Endeavour high
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File:Scania L94UB Bustech U go (cropped).jpg|[[Scania 4-series (bus)|Scania L94UB]] [[BusTech]] at Menai Depot
⚫
File:U Go Mobility Volvo B12BLE Bustech vst mark 1 (cropped).jpg|[[BusTech|BusTech VST]] Mark 1 [[Volvo B12BLE]] in February 2024 at [[Ramsgate, New South Wales|Ramsgate]] shops
⚫
File:U-Go Mobility Mercedes-Benz OC 500 LE Bustech VST (cropped).jpg|[[BusTech|BusTech VST]] Mk2 [[Mercedes-Benz OC 500 LE]] in February 2024 at [[Sutherland railway station|Sutherland Station]]
⚫
File:Volvo B12BLE Custom Coaches CB60 (cropped).jpg|[[Volvo B12BLE]] [[Custom Denning|Custom Coaches]] CB60 at [[Westfield Miranda]]
⚫
File:Withdrawn Scania K230ub Custom Coaches CB60 EVO II (cropped).jpg|(WITHDRAWN) [[Scania K230UB]] [[Custom Denning|Custom Coaches CB60 evo ii]] at [[Hurstville railway station|Hurstville station]]. In March 2024
⚫
File:Mercedes Benz 0405NH Bustech 8348 (cropped).jpg|[[Mercedes-Benz O405|Mercedes-Benz O405NH]] [[BusTech]] 8348 at [[Hurstville railway station|Hurstville station]]
File:U-Go Cat C7.png|[[BCI Bus|BCI]] JXK6120AG- Cat 7 BCI Bodied
File:U Go Mobility Mercedes Benz 0405NH Volgren Cr221L.jpg|[[Mercedes-Benz O405|Mercedes-Benz O405NH]] [[Volgren]] CR221L at [[Kogarah, New South Wales|Kogarah]]
File:U Go Mobility Menai Bus Depot.jpg|1 of 5 Depots at U Go Mobility, [[Menai, New South Wales|Menai]]
</gallery>











==References==
==References==
{{Reflist}}
{{Reflist}}<!--==External links==
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[[File:Scania L94UB Bustech U go (cropped).jpg|thumb|[[Scania L94UB]] [[BusTech]] at [[Menai, New South Wales|Menai]] Depot in June 2024]]<!--==External links==
<!--{{commons category-inline}}
<!--{{commons category-inline}}
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Revision as of 06:08, 7 October 2024

U-Go Mobility
Mercedes Benz 0500LE Bustech VST Mk2 at Westfield Miranda
ParentUGL (50%)
Go-Ahead Group (50%)
Commenced operation1 July 2023; 17 months ago (2023-07-01)
HeadquartersSydney, Australia
Service areaCanterbury-Bankstown
Georges River
Sutherland
Service typeBus operator
Depots5
Fleet282 (September 2024)
Managing directorDaniel Corbin
Websiteu-gomobility.com

U-Go Mobility is a bus company in Sydney, Australia, that operates services in Region 10, which serves South Western Sydney, and Sutherland Shire. It is a 50:50 joint venture between UGL and Go-Ahead Group.

History

On 22 December 2022, U-Go Mobility was awarded a seven-year, $500 million contract to operate bus services region 10 in the Canterbury-Bankstown, Georges River and Sutherland Shire regions.[1][2][3][4] The enlarged region 10 incorporates the services of region 5 formerly operated by Punchbowl Bus Company and region 10 services formerly operated by Transdev NSW.[1] It commenced operations on 1 July 2023.[5]

Within the first month since commencing operations, the on-time running of services was severely hampered compared to the two previous operators. When school term 3 begun on the 17 July 2023, U-Go reportedly cancelled 430 trips per weekday, including delayed school bus services.[6] On 21 July 2023, Transport for NSW announced a deadline of 25 July for U-Go Mobility to reply to a "show cause" notice for its contract to not be torn up.[7]

On 26 July 2023, it was also revealed that U-Go Mobility had been failing to pay staff members. According to drivers, the operator was failing to keep track of bus driver hours, including overtime. It was also stated that pay had not been correct since U-Go Mobility commenced operation.[8]

On 28 July 2023, the NSW Government announced that Minister for Transport Jo Haylen had directed Transport for NSW to intervene and manage day-to-day operations within the region alongside U-Go Mobility, in response to poor performance from the operator. Among other responsibilities, Transport for NSW would:

  • create and implement a new timetable that would be in operation by 31 July
  • improve turn-around times for routes to ensure drivers are given a sufficient briefing before their trip
  • meet with U-Go Mobility management to ensure that the operator was making progress on improvement and was adequately resourced.

Additionally, Transport for NSW was also directed to temporarily transfer the operation of some scheduled school services to Transit Systems to ensure those services run smoothly. Further intervention measures such as the full takeover of operations by Transport for NSW were also mooted if performance did not improve.[9]

Passengers were notified of the timetable changes via a news item the same day on the transportnsw.info website, and trip planners were updated with the new timetable on 31 July.[10]

On 7 August 2023, the ABC reported that the company's managing director, Matt Baynie, had departed after just one month in the position, with Haylen also confirming his departure.[11] His replacement, Daniel Corbin, was previously head of operations at Go-Ahead Singapore. He appeared in an interview on ABC Radio Sydney on 9 August to apologise for the disruption caused to passengers, saying that the disruptions were the result of a nationwide bus driver shortage. The ABC reported that the operator needed more than 70 new bus drivers to fill shortages and the new timetable had reduced services by 12% to improve reliability and prioritise the operation of school services. Corbin said that 40 people had signed contracts and commenced training as bus drivers, and the abovementioned transfer of some school services to another operator had not yet occurred and was still being finalised. In the meantime, U-Go would continue to operate those services.[12]

On 5 September 2023, the NSW Government announced in a media release that progress had been made on a stabilisation plan with U-Go Mobility, and that the level of service disruptions had been reduced after its intervention in late July. It also announced that:

  • unplanned service cancellations were now averaging 86 per weekday, down from an average of 400 per weekday.
  • resources from Transport for NSW had been dedicated to U-Go Mobility's depots to improve service reliability and prioritise important routes
  • bus marshals had been deployed at interchanges in Hurstville, Bankstown, Sutherland and Miranda
  • Transport for NSW was working with U-Go Mobility to ensure recruitment plans and a recruitment pipeline were implemented to help with improving the delivery of bus services
  • delivery of school services and public bus routes with high student patronage were prioritised
  • a new schools liaison officer was now responsible for communicating with schools and managing issues with school services
  • from 17 August, the operation of 18 school services was temporarily transferred to nearby operator Transit Systems
  • the delivery of NightRide services would be supported by buses from other operators where necessary
  • hard copies of timetables had been provided to the offices of MPs within Region 10 to distribute to local residents who may not have had access to travel apps
  • Transport Management Centre Commanders were patrolling routes to ensure service reliability a cure plan was implemented in collaboration with Transport for NSW to ensure U-Go Mobility's services recovered to required performance levels later in 2023.[13]

On 30 September 2024, U-Go Commenced operation for the Southwest Link Replacement Buses while the T3 Bankstown Line Train Line is Closed for conversions to Sydney Metro with a New Depot at Marrickville[14]

Fleet

U-Go Mobility commenced operations with a fleet of 225 buses.[1]

As of September 2024, it has an allocation of 282 buses, including 5 electric buses, across 5 depots - Taren Point, Menai, The Crescent (Kingsgrove), Revesby and Marrickville for the Southwest Link replacement buses.

Incidents

On 26 July 2023, a school bus caught fire at Menai in Sydney's south. The driver was praised for escorting more than 20 students off the bus after smelling smoke in the driver's cabin; no one was injured in the fire as a result.[15]

On 20 March 2024, a U-Go bus collided with another bus at Campsie. Four people were hospitalised.[16]






References

  1. ^ a b c "Go-Ahead and UGL win contract to operate buses in Sydney's South-West". Go-Ahead Group. 22 December 2022. Archived from the original on 22 December 2022. Retrieved 22 December 2022.
  2. ^ "CIMIC's UGL awarded $250 million contract to operate buses in Sydney's South-West". UGL. 22 December 2022. Archived from the original on 23 December 2022. Retrieved 22 December 2022.
  3. ^ Go-Ahead joint venture to operate in Sydney Bus & Coach Buyer 22 December 2022
  4. ^ U-Go Mobility joint venture wins Sydney region 10 bus contract Australasian Bus & Coach 10 January 2023
  5. ^ New bus operator and GTFS data for region 10 from 1 July 2023 Open Data Transport for NSW
  6. ^ "EXCLUSIVE: NSW Government gives rogue bus operator tight deadline to fix their failings". 2GB. 2023-07-21. Retrieved 2023-07-21.
  7. ^ "Bus company given four days to show why contract shouldn't be ripped up". St George & Sutherland Shire Leader. 2023-07-21. Retrieved 2023-07-21.
  8. ^ Trembath, Murray (25 July 2023). "New bus operator U-Go Mobility apologises for driver 'payroll issues'". St George & Sutherland Shire Leader. Retrieved 27 July 2023.
  9. ^ "Government moves to get Region 10 bus services back on the road". NSW Government. 28 July 2023.
  10. ^ Transport for NSW, Customer Experience Division (2023-07-28). "Temporary bus service changes in Sydney's South and South West". transportnsw.info. Retrieved 2023-09-08.
  11. ^ "Alfie and Matilda are nervous getting the bus to school after it dropped them in the wrong spot four times in three weeks". ABC News. 2023-08-06. Retrieved 2023-09-08.
  12. ^ "New bus company servicing Sydney's south sorry for 'bad start' after flood of complaints". ABC News. 2023-08-09. Retrieved 2023-09-08.
  13. ^ "Passengers already receiving service improvements thanks to Bus Industry Taskforce First Report". NSW Government. 5 September 2023.
  14. ^ Condren, Tiarna (2024-06-19). "U-Go Mobility to provide services for Southwest Link". Australasian Bus and Coach. Retrieved 2024-10-07.
  15. ^ Trembath, Murray (26 July 2023). "School students evacuated from bus fire at Menai". St George & Sutherland Shire Leader. Retrieved 27 July 2023.
  16. ^ OTSI (2024-06-07). "Bus Safety Investigation Report - Collision between buses mo9982 and mo1531 Campsie - 20 March 2024". www.otsi.nsw.gov.au. Retrieved 2024-06-28.
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