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{{Short description|Federal social security program of the Australian Government}}
{{distinguish|text=the American LGBT community centre organisation, [[CenterLink]]}}
{{distinguish|text=the American LGBT community centre organisation, [[CenterLink]]}}
{{for|Centrelink payments or social security in Australia|Social security in Australia}}
{{For|Centrelink payments or social security in Australia|Social security in Australia}}
⚫
{{short description|federal social security program of the Australian Government}}
{{Use Australian English|date=October 2013}}
{{Use Australian English|date=October 2013}}
{{Use dmy dates|date=October 2013}}
{{Use dmy dates|date=May 2024}}
{{Infobox government agency
{{Infobox government agency
| agency_name = Centrelink
| agency_name = Centrelink
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| employees =
| employees =
| budget =
| budget =
| minister1_name = [[Linda Reynolds]]
| minister1_name = [[Bill Shorten]]
| minister1_pfo = [[Minister for Government Services]]
| minister1_pfo = [[Minister for Government Services]]<ref>{{cite web|url=https://minister.servicesaustralia.gov.au|title=Our Ministers}}</ref>
| minister2_name =
| minister2_name =
| minister2_pfo = <!-- (etc.) -->
| minister2_pfo = <!-- (etc.) -->
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| chief9_name =
| chief9_name =
| chief9_position =
| chief9_position =
| parent_department = [[Department of Human Services (Australia)|Services Australia]]
| parent_department = [[Services Australia]]
| parent_agency =
| parent_agency =
| child1_agency =
| child1_agency =
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}}
}}



[[File:Centrelink Innaloo, Western Australia.jpg|thumb|right|A Centrelink office at [[Innaloo, Western Australia|Innaloo]], [[Western Australia]] in 2006]]
[[File:Centrelink-brand.png|thumb|Centrelink logo until 2012]]
[[File:Centrelink-brand.png|thumb|Centrelink logo until 2012]]


The '''Centrelink Master Program''', or more commonly known as '''Centrelink''', is a [[Services Australia]] master program of the [[Australian Government]]. It delivers a range of government payments and services for retirees, the [[Unemployment|unemployed]], families, carers, parents, people with disabilities, [[Indigenous Australians]], students, apprentices and people from diverse cultural and linguistic backgrounds, and provides services at times of major change.<ref>{{cite web|url=http://www.humanservices.gov.au/spw/corporate/publications-and-resources/budget/1314/resources/2013-14-dhs-pbs.pdf|title=Portfolio Budget Statements 2013-14|work=[[Department of Human Services (Australia)|Department of Human Services]]|publisher=[[Commonwealth of Australia]]|date=May 2013|access-date=27 October 2013|archive-url=https://web.archive.org/web/20131029200110/http://www.humanservices.gov.au/spw/corporate/publications-and-resources/budget/1314/resources/2013-14-dhs-pbs.pdf|archive-date=29 October 2013|url-status=dead}} {{Page numbers|3}}</ref> The majority of Centrelink's services are the disbursement of [[social security]] payments.
The '''Centrelink Master Program''', or more commonly known as '''Centrelink''', is a [[Services Australia]] master program<ref>{{Cite web |title=Centrelink |url=https://www.servicesaustralia.gov.au/centrelink |website=Services Australia}}</ref> of the [[Australian Government]]. It delivers a range of government payments and services for retirees, the [[Unemployment|unemployed]], families, carers, parents, people with disabilities, [[Indigenous Australians]], students, apprentices and people from diverse cultural and linguistic backgrounds, and provides services at times of major change.<ref>{{cite web|url=http://www.humanservices.gov.au/spw/corporate/publications-and-resources/budget/1314/resources/2013-14-dhs-pbs.pdf|title=Portfolio Budget Statements 2013-14|work=[[Department of Human Services (Australia)|Department of Human Services]]|publisher=[[Commonwealth of Australia]]|date=May 2013|access-date=27 October 2013|archive-url=https://web.archive.org/web/20131029200110/http://www.humanservices.gov.au/spw/corporate/publications-and-resources/budget/1314/resources/2013-14-dhs-pbs.pdf|archive-date=29 October 2013|url-status=dead}} {{Page numbers|3}}</ref> The majority of Centrelink's services are the disbursement of [[social security]] payments.


==History and operations==
==History and operations==
Line 79: Line 79:
On 1 July 2011, Centrelink, together with [[Medicare Australia]], was integrated into the Department of Human Services as a result of the {{Cite Legislation AU|Cth|act||Human Services Act, 2011}}, with the department retaining the brand name as part of its set of master programs.
On 1 July 2011, Centrelink, together with [[Medicare Australia]], was integrated into the Department of Human Services as a result of the {{Cite Legislation AU|Cth|act||Human Services Act, 2011}}, with the department retaining the brand name as part of its set of master programs.


In 2016 [[Concentrix]], a business services company and subsidiary of U.S.-based [[SYNNEX|SYNNEX Corporation]], was one of the companies awarded a contract to operate call centres for Centrelink.<ref>[https://www.abc.net.au/news/2018-12-06/centrelink-contractor-concentrix-cut-thousands-off-welfare-in-uk/10586274 Centrelink contractor Concentrix wrongly cut thousands off welfare in the UK] ''ABC News'', 6 December 2018. Retrieved 6 December 2018.</ref>
In 2016, [[Concentrix]], a business services company and subsidiary of U.S.-based [[SYNNEX|SYNNEX Corporation]], was one of the companies awarded a contract to operate call centres for Centrelink.<ref>[https://www.abc.net.au/news/2018-12-06/centrelink-contractor-concentrix-cut-thousands-off-welfare-in-uk/10586274 Centrelink contractor Concentrix wrongly cut thousands off welfare in the UK] ''ABC News'', 6 December 2018. Retrieved 6 December 2018.</ref>


Another company awarded a call centre operating contract by Centrelink is Stellar, a subsidiary of the Nevada-registered U.S. company Stellar LLC.<ref>[https://www.abc.net.au/news/2018-12-10/ato-contractor-has-a-history-of-bankruptcy-and-tax-minimisation/10595884 Australian Taxation Office contractor has history of bankruptcy and links to tax havens] ''ABC News'', 10 December 2018. Retrieved 10 December 2018.</ref>
Another company awarded a call centre operating contract by Centrelink is Stellar, a subsidiary of the Nevada-registered U.S. company Stellar LLC.<ref>[https://www.abc.net.au/news/2018-12-10/ato-contractor-has-a-history-of-bankruptcy-and-tax-minimisation/10595884 Australian Taxation Office contractor has history of bankruptcy and links to tax havens] ''ABC News'', 10 December 2018. Retrieved 10 December 2018.</ref>


Following the re-election of the [[Morrison Government|Morrison Federal Government]] in May 2019, the Department of Human Services was renamed [[Department of Human Services (Australia)|Services Australia]].
Following the re-election of the [[Morrison government|Morrison Federal government]] in May 2019, the Department of Human Services was renamed [[Department of Human Services (Australia)|Services Australia]].


==Automated debt recovery controversy==
==Automated debt recovery controversy==
{{main|Robodebt scheme}}
{{main|Robodebt scheme}}
In 2016, Centrelink began reconciling welfare recipients' records against data from the Australian Taxation Office. In a process that had previously seen 20,000 debt recovery letters issued per year, this new automated data-matching technique, with less human oversight,<ref name="potential">{{cite news|last1=Belot|first1=Henry|title=Centrelink debt recovery: Government knew of potential problems with automated program|url=http://www.abc.net.au/news/2017-01-12/government-knew-of-potential-problems-with-centrelink-system/8177988|access-date=18 January 2017|work=ABC News|date=12 January 2017}}</ref> saw that number increase to 169,000 letters during July-Dec 2016.<ref>{{cite news|last1=Anderson|first1=Stephanie|title=Centrelink debt recovery system failures have 'frightened' recipients, Andrew Wilkie says|url=http://www.abc.net.au/news/2017-01-04/centrelink-debt-recovery-system-designed-by-dunderhead-wilkie/8160990|access-date=18 January 2017|work=ABC News|date=5 January 2017}}</ref> Opponents of the automated process - known colloquially as 'robo-debt' - say that errors in the system have led to welfare recipients paying nonexistent debts or debts that are larger than what they actually owe. Some welfare recipients have been required to make payments while contesting their debts.<ref name="controversial">{{cite news|last1=Belot|first1=Henry|title=Centrelink's controversial data matching program to target pensioners and disabled, Labor calls for suspension|url=http://www.abc.net.au/news/2017-01-17/labor-calls-for-suspension-of-centrelink-debt-recovery-program/8187934|access-date=19 January 2017|work=ABC News|date=17 January 2017}}</ref>
In 2016, Centrelink began using a new automated technique for reconciling welfare recipients' records against data from the Australian Taxation Office. In a process that had previously seen 20,000 debt recovery letters issued per year, this new automated data-matching technique, with less human oversight,<ref name="potential">{{cite news|last1=Belot|first1=Henry|title=Centrelink debt recovery: Government knew of potential problems with automated program|url=http://www.abc.net.au/news/2017-01-12/government-knew-of-potential-problems-with-centrelink-system/8177988|access-date=18 January 2017|work=ABC News|date=12 January 2017}}</ref> saw that number increase to 169,000 letters during July-Dec 2016.<ref>{{cite news|last1=Anderson|first1=Stephanie|title=Centrelink debt recovery system failures have 'frightened' recipients, Andrew Wilkie says|url=http://www.abc.net.au/news/2017-01-04/centrelink-debt-recovery-system-designed-by-dunderhead-wilkie/8160990|access-date=18 January 2017|work=ABC News|date=5 January 2017}}</ref> Opponents of the automated process—known colloquially as 'robo-debt'—say that errors in the system have led to welfare recipients paying nonexistent debts or debts that are larger than what they actually owe. Some welfare recipients have been required to make payments while contesting their debts.<ref name="controversial">{{cite news|last1=Belot|first1=Henry|title=Centrelink's controversial data matching program to target pensioners and disabled, Labor calls for suspension|url=http://www.abc.net.au/news/2017-01-17/labor-calls-for-suspension-of-centrelink-debt-recovery-program/8187934|access-date=19 January 2017|work=ABC News|date=17 January 2017}}</ref>


In some cases, the debts being pursued dated back further than the [[Australian Taxation Office]] requests that Australians retain their documentation.<ref name="potential"/> The onus was moved from Centrelink needing to verify the information, to being on the individual to prove they did not owe the funds, with human interaction being very limited in the dispatch of the debt letters.
In some cases, the debts being pursued dated back further than the [[Australian Taxation Office]] requests that Australians retain their documentation.<ref name="potential"/> The onus was moved from Centrelink needing to verify the information, to being on the individual to prove they did not owe the funds, with human interaction being very limited in the dispatch of the debt letters.


The process, however, was touted to save the government $300m, and as such was considered for recovery action against the Aged Pension and Disability Pension, which could have recovered {{AUD|1 billion}}.<ref name="controversial"/>
The process, however, was touted to save the government $300m, and as such was considered for recovery action against the Aged Pension and Disability Support Pension, which could have recovered {{AUD|1 billion}}.<ref name="controversial"/>


The program was the subject of a Senate committee inquiry.<ref name="abc-enquiry">{{cite news|title=Centrelink debt recovery program to face Senate committee grilling|url=http://www.abc.net.au/news/2017-03-08/centrelink-debt-recovery-program-to-be-investigated/8334072|access-date=21 May 2017|work=ABC News|date=8 March 2017|language=en-AU}}</ref>
The program was the subject of a Senate committee inquiry.<ref name="abc-enquiry">{{cite news|title=Centrelink debt recovery program to face Senate committee grilling|url=http://www.abc.net.au/news/2017-03-08/centrelink-debt-recovery-program-to-be-investigated/8334072|access-date=21 May 2017|work=ABC News|date=8 March 2017|language=en-AU}}</ref>


Appearing before the Senate committee inquiry, the Department was asked how many people had become deceased after receiving a letter under the debt recovery program.<ref>{{Cite web|url=http://parlinfo.aph.gov.au/parlInfo/download/committees/commsen/c12caad2-3d6d-4e0d-8c9e-6135b1336398/toc_pdf/Community%20Affairs%20References%20Committee_2017_04_21_4993_Official.pdf;fileType=application%2Fpdf#search=%22committees/commsen/c12caad2-3d6d-4e0d-8c9e-6135b1336398/0000%22|title=Community Affairs References Committee|date=21 April 2017|website=Parliament of Australia|pages=11–12|access-date=14 August 2017}}</ref> After the question was taken on notice, the Department was asked again in a subsequent inquiry hearing, and it was again taken on notice.<ref>{{Cite web|url=http://parlinfo.aph.gov.au/parlInfo/download/committees/commsen/eedc0787-26e5-4581-bb44-eb230b927fdf/toc_pdf/Community%20Affairs%20References%20Committee_2017_05_18_5094_Official.pdf;fileType=application%2Fpdf#search=%22committees/commsen/eedc0787-26e5-4581-bb44-eb230b927fdf/0000%22|title=Community Affairs References Committee|date=18 May 2017|website=Parliament of Australia|page=47|access-date=14 August 2017}}</ref>
Appearing before the Senate committee inquiry, the department was asked how many people had become deceased after receiving a letter under the debt recovery program.<ref>{{Cite web|url=http://parlinfo.aph.gov.au/parlInfo/download/committees/commsen/c12caad2-3d6d-4e0d-8c9e-6135b1336398/toc_pdf/Community%20Affairs%20References%20Committee_2017_04_21_4993_Official.pdf;fileType=application%2Fpdf#search=%22committees/commsen/c12caad2-3d6d-4e0d-8c9e-6135b1336398/0000%22|title=Community Affairs References Committee|date=21 April 2017|website=Parliament of Australia|pages=11–12|access-date=14 August 2017}}</ref> After the question was taken on notice, the department was asked again in a subsequent inquiry hearing, and it was again taken on notice.<ref>{{Cite web|url=http://parlinfo.aph.gov.au/parlInfo/download/committees/commsen/eedc0787-26e5-4581-bb44-eb230b927fdf/toc_pdf/Community%20Affairs%20References%20Committee_2017_05_18_5094_Official.pdf;fileType=application%2Fpdf#search=%22committees/commsen/eedc0787-26e5-4581-bb44-eb230b927fdf/0000%22|title=Community Affairs References Committee|date=18 May 2017|website=Parliament of Australia|page=47|access-date=14 August 2017}}</ref>


The [[2018 Australian federal budget]] indicated that the data matching scheme would be expanded further.<ref>{{cite news|title=Find out if you're a winner or a loser in this year's budget|url=http://www.abc.net.au/news/2018-05-08/federal-budget-2018-winners-losers/9738982|access-date=8 May 2018|work=ABC News|date=8 May 2018|language=en-AU}}</ref>
The [[2018 Australian federal budget]] indicated that the data matching scheme would be expanded further.<ref>{{cite news|title=Find out if you're a winner or a loser in this year's budget|url=http://www.abc.net.au/news/2018-05-08/federal-budget-2018-winners-losers/9738982|access-date=8 May 2018|work=ABC News|date=8 May 2018|language=en-AU}}</ref>
Line 101: Line 101:
The calculations used to estimate debt are being legally challenged by Legal Aid Victoria, who say that they assume that people are working regular, full-time hours when calculating income.<ref>{{cite news |last1=Henriques-Gomes |first1=Luke |title=Robodebt faces landmark legal challenge over 'crude' income calculations |url=https://www.theguardian.com/australia-news/2019/feb/06/robodebt-faces-landmark-legal-challenge-over-crude-income-calculations |access-date=6 February 2019 |work=The Guardian |date=5 February 2019}}</ref>
The calculations used to estimate debt are being legally challenged by Legal Aid Victoria, who say that they assume that people are working regular, full-time hours when calculating income.<ref>{{cite news |last1=Henriques-Gomes |first1=Luke |title=Robodebt faces landmark legal challenge over 'crude' income calculations |url=https://www.theguardian.com/australia-news/2019/feb/06/robodebt-faces-landmark-legal-challenge-over-crude-income-calculations |access-date=6 February 2019 |work=The Guardian |date=5 February 2019}}</ref>


In September 2019 Gordon Legal announced their intention of filing a [[class action]] suit challenging the legal foundations of the 'robo-debt' system.<ref>{{Cite news|url=https://www.theguardian.com/australia-news/2019/sep/17/robodebt-class-action-shorten-unveils-david-and-goliath-legal-battle-into-centrelink-scheme|title=Robodebt class action: Shorten unveils 'David and Goliath' legal battle into Centrelink scheme|last=editor|first=Katharine Murphy Political|date=2019-09-17|work=The Guardian|access-date=2019-10-22|language=en-GB|issn=0261-3077}}</ref>
In September 2019, Gordon Legal announced their intention of filing a [[class action|class-action]] suit challenging the legal foundations of the 'robo-debt' system.<ref>{{Cite news |last=Murphy |first=Katharine |date=2019-09-17 |title=Robodebt class action: Shorten unveils 'David and Goliath' legal battle into Centrelink scheme |language=en-GB |work=The Guardian |url=https://www.theguardian.com/australia-news/2019/sep/17/robodebt-class-action-shorten-unveils-david-and-goliath-legal-battle-into-centrelink-scheme |access-date=2019-10-22 |issn=0261-3077}}</ref>


=== Scrapped ===
=== Scrapped ===
On 29 May 2020, [[Stuart Robert]], [[Minister for Government Services]] announced that the 'robo-debt' debt recovery scheme was to be scrapped by the Government, with 470,000 wrongly-issued debts to be repaid in full. The total sum of the repayments is estimated to be {{AUD|721 million}}.<ref name=abc-robo-scrap>{{Cite news|title=Government to pay back $721m as it scraps Robodebt for Centrelink welfare recipients |url=https://www.abc.net.au/news/2020-05-29/federal-government-refund-robodebt-scheme-repay-debts/12299410 |access-date=29 May 2020| work=Australian Broadcasting Corporation |date= 29 May 2020}}</ref> Opposition Government Services spokesperson [[Bill Shorten]] criticised the Government's lack of apology for the scheme, citing the psychological harm to many of those issued with debt recovery notices.<ref name=abc-robo-illegal>{{Cite news|url=https://www.abc.net.au/news/2020-05-29/bill-shorten-says-robodebt-scheme-was-illegal/12302002 |title=Bill Shorten says 'Robodebt' scheme was illegal |access-date=29 May 2020 |work=Australian Broadcasting Corporation |date=29 May 2020}}</ref>
On 29 May 2020, [[Stuart Robert]], [[Minister for Government Services]] announced that the 'robo-debt' debt recovery scheme was to be scrapped by the Government, with 470,000 wrongly issued debts to be repaid in full. The total sum of the repayments is estimated to be {{AUD|721 million}}.<ref name=abc-robo-scrap>{{Cite news|title=Government to pay back $721m as it scraps Robodebt for Centrelink welfare recipients |url=https://www.abc.net.au/news/2020-05-29/federal-government-refund-robodebt-scheme-repay-debts/12299410 |access-date=29 May 2020| work=Australian Broadcasting Corporation |date= 29 May 2020}}</ref> Opposition Government Services spokesperson [[Bill Shorten]] criticised the Government's lack of apology for the scheme, citing the psychological harm to many of those issued with debt recovery notices.<ref name=abc-robo-illegal>{{Cite news|url=https://www.abc.net.au/news/2020-05-29/bill-shorten-says-robodebt-scheme-was-illegal/12302002 |title=Bill Shorten says 'Robodebt' scheme was illegal |access-date=29 May 2020 |work=Australian Broadcasting Corporation |date=29 May 2020}}</ref>


==See also==
==See also==
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{{Authority control}}
{{Authority control}}


[[Category:1997 establishments in Australia]]
[[Category:Defunct Commonwealth Government agencies of Australia]]
[[Category:Defunct Commonwealth Government agencies of Australia]]
[[Category:Welfare in Australia]]
[[Category:Welfare in Australia]]

Latest revision as of 10:42, 25 September 2024

Not to be confused with the American LGBT community centre organisation, CenterLink.
For Centrelink payments or social security in Australia, see Social security in Australia.

Centrelink

Centrelink office in Wagga Wagga, New South Wales
Agency overview
Formed1997; 27 years ago (1997)
Preceding agency
  • Commonwealth Services Delivery Agency
TypeProgram
JurisdictionAustralia
MottoGiving You Options
Minister responsible
Parent departmentServices Australia
Key document
Websiteservicesaustralia.gov.au/centrelink


Centrelink logo until 2012

The Centrelink Master Program, or more commonly known as Centrelink, is a Services Australia master program[2] of the Australian Government. It delivers a range of government payments and services for retirees, the unemployed, families, carers, parents, people with disabilities, Indigenous Australians, students, apprentices and people from diverse cultural and linguistic backgrounds, and provides services at times of major change.[3] The majority of Centrelink's services are the disbursement of social security payments.

History and operations

[edit]

Centrelink commenced initially as a government agency of the Department of Social Security under the trading name of the Commonwealth Services Delivery Agency in early 1997. Following the passage of the Commonwealth Services Delivery Agency Act 1997, the Centrelink brand name came into effect in late 1997. Offices were established nationally to manage services to people in need of social security payments.

On 1 July 2011, Centrelink, together with Medicare Australia, was integrated into the Department of Human Services as a result of the Human Services Act, 2011 (Cth), with the department retaining the brand name as part of its set of master programs.

In 2016, Concentrix, a business services company and subsidiary of U.S.-based SYNNEX Corporation, was one of the companies awarded a contract to operate call centres for Centrelink.[4]

Another company awarded a call centre operating contract by Centrelink is Stellar, a subsidiary of the Nevada-registered U.S. company Stellar LLC.[5]

Following the re-election of the Morrison Federal government in May 2019, the Department of Human Services was renamed Services Australia.

Automated debt recovery controversy

[edit]
Main article: Robodebt scheme

In 2016, Centrelink began using a new automated technique for reconciling welfare recipients' records against data from the Australian Taxation Office. In a process that had previously seen 20,000 debt recovery letters issued per year, this new automated data-matching technique, with less human oversight,[6] saw that number increase to 169,000 letters during July-Dec 2016.[7] Opponents of the automated process—known colloquially as 'robo-debt'—say that errors in the system have led to welfare recipients paying nonexistent debts or debts that are larger than what they actually owe. Some welfare recipients have been required to make payments while contesting their debts.[8]

In some cases, the debts being pursued dated back further than the Australian Taxation Office requests that Australians retain their documentation.[6] The onus was moved from Centrelink needing to verify the information, to being on the individual to prove they did not owe the funds, with human interaction being very limited in the dispatch of the debt letters.

The process, however, was touted to save the government $300m, and as such was considered for recovery action against the Aged Pension and Disability Support Pension, which could have recovered A$1 billion.[8]

The program was the subject of a Senate committee inquiry.[9]

Appearing before the Senate committee inquiry, the department was asked how many people had become deceased after receiving a letter under the debt recovery program.[10] After the question was taken on notice, the department was asked again in a subsequent inquiry hearing, and it was again taken on notice.[11]

The 2018 Australian federal budget indicated that the data matching scheme would be expanded further.[12]

The calculations used to estimate debt are being legally challenged by Legal Aid Victoria, who say that they assume that people are working regular, full-time hours when calculating income.[13]

In September 2019, Gordon Legal announced their intention of filing a class-action suit challenging the legal foundations of the 'robo-debt' system.[14]

Scrapped

[edit]

On 29 May 2020, Stuart Robert, Minister for Government Services announced that the 'robo-debt' debt recovery scheme was to be scrapped by the Government, with 470,000 wrongly issued debts to be repaid in full. The total sum of the repayments is estimated to be A$721 million.[15] Opposition Government Services spokesperson Bill Shorten criticised the Government's lack of apology for the scheme, citing the psychological harm to many of those issued with debt recovery notices.[16]

See also

[edit]

References

[edit]
  1. ^ "Our Ministers".
  2. ^ "Centrelink". Services Australia.
  3. ^ "Portfolio Budget Statements 2013-14" (PDF). Department of Human Services. Commonwealth of Australia. May 2013. Archived from the original (PDF) on 29 October 2013. Retrieved 27 October 2013. p. 3
  4. ^ Centrelink contractor Concentrix wrongly cut thousands off welfare in the UK ABC News, 6 December 2018. Retrieved 6 December 2018.
  5. ^ Australian Taxation Office contractor has history of bankruptcy and links to tax havens ABC News, 10 December 2018. Retrieved 10 December 2018.
  6. ^ a b Belot, Henry (12 January 2017). "Centrelink debt recovery: Government knew of potential problems with automated program". ABC News. Retrieved 18 January 2017.
  7. ^ Anderson, Stephanie (5 January 2017). "Centrelink debt recovery system failures have 'frightened' recipients, Andrew Wilkie says". ABC News. Retrieved 18 January 2017.
  8. ^ a b Belot, Henry (17 January 2017). "Centrelink's controversial data matching program to target pensioners and disabled, Labor calls for suspension". ABC News. Retrieved 19 January 2017.
  9. ^ "Centrelink debt recovery program to face Senate committee grilling". ABC News. 8 March 2017. Retrieved 21 May 2017.
  10. ^ "Community Affairs References Committee". Parliament of Australia. 21 April 2017. pp. 11–12. Retrieved 14 August 2017.
  11. ^ "Community Affairs References Committee". Parliament of Australia. 18 May 2017. p. 47. Retrieved 14 August 2017.
  12. ^ "Find out if you're a winner or a loser in this year's budget". ABC News. 8 May 2018. Retrieved 8 May 2018.
  13. ^ Henriques-Gomes, Luke (5 February 2019). "Robodebt faces landmark legal challenge over 'crude' income calculations". The Guardian. Retrieved 6 February 2019.
  14. ^ Murphy, Katharine (17 September 2019). "Robodebt class action: Shorten unveils 'David and Goliath' legal battle into Centrelink scheme". The Guardian. ISSN 0261-3077. Retrieved 22 October 2019.
  15. ^ "Government to pay back $721m as it scraps Robodebt for Centrelink welfare recipients". Australian Broadcasting Corporation. 29 May 2020. Retrieved 29 May 2020.
  16. ^ "Bill Shorten says 'Robodebt' scheme was illegal". Australian Broadcasting Corporation. 29 May 2020. Retrieved 29 May 2020.
[edit]
Retrieved from "https://en.wikipedia.org/w/index.php?title=Centrelink&oldid=1247674224"