Accessibility statement

Updated: November 9, 2023 At Wolt, we strive to make our website accessible to all users, including those with disabilities. We are continuously working to improve the overall user experience for everyone, and are committed to following relevant accessibility standards to ensure that Wolt.com is as easy to use and accessible as possible.

Measures to support accessibility

To ensure Wolt.com is accessible, we are taking the following steps:

  • Including accessibility to our internal policies. For example, our standard pull request template requires the developers to pay attention to and verify the accessibility whenever new features or changes are released..

  • Providing accessibility training for our staff.

  • Having a dedicated accessibility competence lead.

  • Assigning clear accessibility targets and responsibilities.

  • Employ formal accessibility quality assurance methods. We are using external auditors yearly on regular basis to identify the potential issues.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Wolt.com is partially conformant with WCAG 2.1 level AA and is working on being full conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Compatibility with browsers and assistive technology

Wolt is designed to be compatible with the following web browsers:

  • Chrome version 109 and higher

  • Firefox version 115 and higher

  • Safari version 15.6 and higher

  • Edge version 109 and higher

Wolt can not ensure compatibility with:

  • Web browsers not mentioned in our compatible web browsers list

Wolt is designed to be compatible with the following assistive technologies:

  • Screen reading technologies

Note about using screen readers: For Wolt.com we have attempted to ensure that most combinations of a screen reader and web browsers work but certain combinations are more optimal than others. If you have problems with using a screen reader at Wolt.com please contact us.

Technical specifications

Accessibility of Wolt.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • CSS

  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations of Wolt.com

Despite our best efforts to ensure Wolt.com is accessible to everyone, there may be some limitations. Below you'll find a description of the known limitations and what we are doing about them. Please contact us if you observe an issue not listed below or can not access parts of this website.

We’ll do our best to get back to you within 5 working days.

Known limitations: Wolt blog

We publish articles, marketing and insights on our blog at https://blog.wolt.com/ . Wolt blog is not part of the core service, and ordering food via Wolt doesn’t require reading any blog posts we’ve published. We have identified the following accessibility issues with our blog:

  • Keyboard navigation is not fully accessible on all of our blog pages

  • Some internal and external link texts are not descriptive and accessible enough to all readers

  • Some of the images used lack a descriptive alternative text

  • Certain textual elements in our blog pages require contrast adjustment

Feedback

We welcome your feedback on the accessibility of Wolt.com. Please let us know if you encounter accessibility barriers:

We’ll do our best to get back to you within 5 working days. Note: For non-accessibility related issues (general Wolt related issues, Courier related issues), please contact the general support of Wolt.