Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)

ISBN: 158705261X
EAN: 2147483647

Year: 2004
Pages: 329

Authors: Jeremy Cioara, Cisco Systems Inc.

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Part I: Cisco CallManager Fundamentals

Introduction to Cisco Unified Communications and Cisco Unified CallManager

• Cisco Unified Communications
• Understanding Cisco Unified CallManager
• Summary
• Review Questions

Cisco Unified CallManager Clustering and Deployment Options

• Cisco Unified CallManager Clustering and Deployment Options
• The Two Sides of the Cisco Unified CallManager Cluster
• Cluster Redundancy Designs
• Call-Processing Deployment Models
• Summary
• Review Questions

Cisco Unified CallManager Installation and Upgrades

• Cisco Unified CallManager Installation and Upgrades
• Cisco Unified CallManager 4.x Clean Installation Process
• Upgrading Prior Cisco Unified CallManager Versions
• Summary
• Review Questions

Part II: IPT Devices and Users

Cisco IP Phones and Other User Devices

• Cisco IP Phones
• IP Phone Startup Process
• Cisco IP Phone Codec Support
• Summary
• Review Questions

Configuring Cisco Unified CallManager to Support IP Phones

• Configuring Cisco Unified CallManager to Support IP Phones
• Configuring Intracluster IP Phone Communication
• IP Phone Configuration
• Case Study: Device Pool Design
• Summary
• Review Questions

Cisco IP Telephony Users

• Cisco IP Telephony Users
• Cisco CallManager User Database
• Cisco CallManager User Configuration
• User Logon and Device Configuration
• Summary
• Review Questions

Cisco Bulk Administration Tool

• Cisco Bulk Administration Tool
• The Cisco Bulk Administration Tool
• Using the Tool for Auto-Registered Phone Support
• Summary
• Review Questions

Part III: IPT Network Integration and Route Plan

Cisco Catalyst Switches

• Cisco Catalyst Switches
• Catalyst Switch Role in IP Telephony
• Powering the Cisco IP Phone
• Data and Voice VLANs
• Configuring Class of Service
• Summary
• Review Questions

Configuring Cisco Gateways and Trunks

• Configuring Cisco Gateways and Trunks
• Cisco Gateway Concepts
• Configuring Access Gateways
• Cisco Trunk Concepts
• Configuring Intercluster Trunks
• SIP and Cisco CallManager
• Summary
• Review Questions

Cisco Unified CallManager Route Plan Basics

• Cisco Unified CallManager Route Plan Basics
• External Call Routing
• Route Plan Configuration Process
• Summary
• Review Questions

Cisco Unified CallManager Advanced Route Plans

• Cisco Unified CallManager Advanced Route Plans
• Route Filters
• Discard Digit Instructions
• Transformation Masks
• Translation Patterns
• Route Plan Report
• Summary
• Review Questions

Configuring Hunt Groups and Call Coverage

• Configuring Hunt Groups and Call Coverage
• Call Distribution Components
• Configuring Line Groups, Hunt Lists, and Hunt Pilots
• Summary
• Review Questions

Implementing Telephony Call Restrictions and Control

• Implementing Telephony Call Restrictions and Control
• Class of Service Overview
• Partitions and Calling Search Spaces Overview
• Time-of-Day Routing Overview
• Configuring Time-of-Day Routing
• Time-of-Day Routing Usage Scenario
• Summary
• Review Questions

Implementing Multiple-Site Deployments

• Implementing Multiple-Site Deployments
• Call Admission Control
• Survivable Remote Site Telephony
• Summary
• Review Questions

Part IV: VoIP Features

Media Resources

• Media Resources
• Introduction to Media Resources
• Conference Bridge Resources
• Media Termination Point Resources
• Annunciator Resources
• Transcoder Resources
• Music on Hold Resources
• Media Resource Management
• Summary
• Review Questions

Configuring User Features, Part 1

• Configuring User Features, Part 1
• Basic IP Phone Features
• Softkey Templates
• Enhanced IP Phone Features
• Barge and Privacy
• IP Phone Services
• Summary
• Review Questions

Configuring User Features, Part 2

• Configuring User Features, Part 2
• Cisco CallManager Extension Mobility
• Client Matter Codes and Forced Authentication Codes
• Call Display Restrictions
• Malicious Call Identification
• Multilevel Precedence and Preemption
• Summary
• Review Questions

Configuring Cisco Unified CallManager Attendant Console

• Configuring Cisco Unified CallManager Attendant Console
• Introduction to Cisco CallManager Attendant Console
• Call Routing and Call Queuing
• Server and Administration Configuration
• Cisco Attendant Console Features
• Summary
• Review Questions

Configuring Cisco IP Manager Assistant

• Configuring Cisco IP Manager Assistant
• Cisco IP Manager Assistant Overview
• Cisco IP Manager Assistant Architecture
• Configuring Cisco IPMA for Shared-Line Support
• Summary
• Review Questions

Part V: IPT Security

Securing the Windows Operating System

• Securing the Windows Operating System
• Threats Targeting the Operating System
• Security and Hot Fix Policy
• Operating System Hardening
• Antivirus Protection
• Cisco Security Agent
• Administrator Password Policy
• Common Windows Exploits
• Security Taboos
• Summary
• Review Questions

Securing Cisco Unified CallManager Administration

• Securing Cisco Unified CallManager Administration
• Threats Targeting Remote Administration
• Securing CallManager Communications Using HTTPS
• Multilevel Administration
• Summary
• Review Questions

Preventing Toll Fraud

• Preventing Toll Fraud
• Toll Fraud Exploits
• Preventing Call Forward and Voice-Mail Toll Fraud Using Calling Search Spaces
• Blocking Commonly Exploited Area Codes
• Using Time-of-Day Routing
• Using FAC and CMC
• Restricting External Transfers
• Dropping Conference Calls
• Summary
• Review Questions

Hardening the IP Phone

• Hardening the IP Phone
• Threats Targeting Endpoints
• Blocking Endpoint Attacks
• Summary
• Review Questions

Understanding Cryptographic Fundamentals

• Understanding Cryptographic Fundamentals
• What Is Cryptography?
• Symmetric Encryption
• Asymmetric Encryption
• Hash Functions
• Digital Signatures
• Summary
• Review Questions

Understanding the Public Key Infrastructure

• Understanding the Public Key Infrastructure
• The Need for a PKI
• PKI as a Trusted Third-Party Protocol
• PKI Entities
• PKI Enrollment
• PKI Revocation and Key Storage
• PKI Example
• Summary
• Review Questions

Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

• Understanding Cisco IP Telephony Authentication and Encryption Fundamentals
• Threats Targeting the IP Telephony System
• How CallManager Protects Against Threats
• PKI Topologies in Cisco IP Telephony
• PKI Enrollment in Cisco IP Telephony
• Keys and Certificate Storage in Cisco IP Telephony
• Authentication and Integrity
• Encryption
• Summary
• Review Questions

Configuring Cisco IP Telephony Authentication and Encryption

• Configuring Cisco IP Telephony Authentication and Encryption
• Authentication and Encryption Configuration Overview
• Enabling Services Required for Security
• Using the CTL Client
• Working with Locally Significant Certificates
• Configuring the Device Security Mode
• Negotiating Device Security Mode
• Generating a CAPF Report
• Summary
• Review Questions

Part VI: IP Video

Introducing IP Video Telephony

• Introducing IP Video Telephony
• IP Video Telephony Solution Components
• Video Call Concepts
• Video Protocols Supported in Cisco CallManager
• Bandwidth Management
• Call Admission Control Within a Cluster
• Call Admission Control Between Clusters
• Summary
• Review Questions

Configuring Cisco VT Advantage

• Configuring Cisco VT Advantage
• Cisco VT Advantage Overview
• How Calls Work with Cisco VT Advantage
• Configuring Cisco CallManager for Video
• Configuring Cisco IP Phones for Cisco VT Advantage
• Installing Cisco VT Advantage on a Client
• Summary
• Review Questions

Part VII: IPT Management

Introducing Database Tools and Cisco Unified CallManager Serviceability

• Introducing Database Tools and Cisco Unified CallManager Serviceability
• Database Management Tools
• Cisco CallManager Serviceability Overview
• Tools Overview
• Summary
• Review Questions

Monitoring Performance

• Monitoring Performance
• Performance Counters
• Microsoft Event Viewer
• Microsoft Performance Monitor
• Real-Time Monitoring Tool Overview
• Summary
• Review Questions

Configuring Alarms and Traces

• Configuring Alarms and Traces
• Alarm Overview
• Alarm Configuration
• Trace Configuration
• Trace Analysis
• Trace Collection
• Bulk Trace Analysis
• Additional Trace Tools
• Summary
• Review Questions

Configuring CAR

• Configuring CAR
• CAR Overview
• CAR Configuration
• Report Scheduling
• System Database Configuration
• User Report Configuration
• Summary
• Review Questions

Using Additional Management and Monitoring Tools

• Using Additional Management and Monitoring Tools
• Remote Management Tools
• Dependency Records
• Password Changer Tool
• Cisco Dialed Number Analyzer
• Quality Report Tool
• Summary
• Review Questions

Part VIII: Appendix

Appendix A. Answers to Review Questions

Index