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unlinking-your-email-address-from-a-locked-account.md

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Unlinking your email address from a locked account
If you have lost your two-factor authentication (2FA) credentials and are unable to recover access, you can remove the connection between your email address and a 2FA locked account. The email address is then available for you to link it to a new or existing account, maintaining your commit history.
/early-access/account-and-profile/unlinking-your-email-address-from-a-locked-account
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Accounts
2FA
Unlink your email

Note

  • Following these steps will not disable 2FA or provide access to a locked account, but will instead unlink the associated email address so it may be used for a different account. If you cannot regain access to the 2FA locked account, these steps will permanently break the link between the account and the linked email address. Before continuing with this article, be sure you have lost all access to your account. For more information, see "AUTOTITLE."
  • If you recover access to your locked account, you can re-link an unlinked email address. For more information, see "AUTOTITLE."

About unlinking your email address

Since an email address can only be associated with a single {% data variables.product.prodname_dotcom %} account, when you've lost your 2FA credentials and are unable to recover access, unlinking your email address from the locked account allows you to link that email address to a new or existing account. Additionally, linking a previously used commit email address to a new account will connect your commit history to that account. Unless you have chosen to keep your email address private, your account's commit email address is the same as your account's primary email address. For more information, see "AUTOTITLE." Be aware that nothing else associated with your 2FA locked account, including your repositories, permissions, and profile, will transfer to your new account.

Note

Backup email addresses are not associated with your commits. Unlinking a backup email address and linking the email address to a different account will not connect your commit history to that account.

Unlinking your email address

  1. Navigate to https://github.com/login.

  2. To prompt two-factor authentication, type your username and password, then click Sign in.

  3. Under "Unable to verify with your security key?", click Use a recovery code or request a reset.

  4. Under "Locked out?", click Recover your account or unlink an email address.

  5. In the modal that appears, click I understand, get started.

  6. To send an email containing a one-time password to each email address associated with your account, click Send one-time password.

  7. To verify your identity, type the one-time password from your email in the "One-time password" text field, then click Verify email address. {% data reusables.accounts.unlinking-email-address %}

    [!NOTE] You can also link your unlinked email to an existing {% data variables.product.prodname_dotcom %} account. For more information, see "AUTOTITLE."

  8. Optionally, if you have any form of payment set up on the locked account, please contact us through the {% data variables.contact.contact_support_portal %} to cancel future payments. For example, you might have a paid subscription or sponsor developers through {% data variables.product.prodname_sponsors %}. If you are sponsored through {% data variables.product.prodname_sponsors %}, please mention this so that the team can help you migrate your sponsorships.