accessing-your-enterprise-account-if-your-identity-provider-is-unavailable.md

title	shortTitle	intro	versions	type	topics	permissions	redirect_from
Accessing your enterprise account if your identity provider is unavailable	Access your enterprise account	You can sign into {% data variables.product.product_name %} even if your identity provider is unavailable by bypassing single sign-on (SSO) with a recovery code.	ghec *	how_to	Accounts Authentication Enterprise SSO	Enterprise owners can use a recovery code to access an enterprise account.	/admin/identity-and-access-management/managing-recovery-codes-for-your-enterprise/accessing-your-enterprise-account-if-your-identity-provider-is-unavailable

About recovery codes

You can use a recovery code to access your enterprise account when an authentication configuration error or an issue with your identity provider (IdP) prevents you from using SSO.

In order to access your enterprise account this way, you must have previously downloaded and stored the recovery codes for your enterprise. For more information, see "AUTOTITLE."

{% data reusables.saml.recovery-code-caveats %}

Using a recovery code

Note

If your enterprises uses {% data variables.product.prodname_emus %}, you must sign in as the setup user to use a recovery code.

1. Attempt to access the enterprise account. {% data reusables.saml.recovery-code-access %}