In the second part, we propose an approach to figuring out the cause (of the downward trend) based on a causal inference method and semi-supervised learning.
Feb 25, 2018 · The proposed approach is capable of identifying potential silent sufferers. We take bad shopping experiences as inputs to develop the framework ...
In this study, we propose a novel two-part framework: developing the downward prediction process and establishing the methodology to identify the reasons why ...
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In the first prediction part, we focus on predicting the downward trend, which is an earlier stage of the customer lifecycle compared to churn. Causal Inference ...
A framework for the process of data mining in the context of analytical CRM to enhance the decision-making process and how it assists the businesses to manage ...
Aug 1, 2019 · Downward Trend and Potential Issues Detection [A Framework in CRM Customer Lifecycle: Identify. Downward Trend and Potential Issues Detection].
A Framework in CRM Customer Lifecycle: Identify Downward Trend and Potential Issues Detection. Article. Feb 2018. Kun Hu · Zhe Li · Ying Liu · Yan Li. Customer ...
Jun 2, 2024 · Customer lifecycle management is the process of tracking and analyzing each stage of the customer journey for marketing purposes.
Missing: Trend Detection.
Hu et al. [23] proposed a two-part framework: development of the downward prediction process and establishment of the methodology for identifying the cause ...
Jul 26, 2024 · A CRM system is crucial for businesses because it centralizes customer information, streamlines processes, and enhances customer relationships.