The article represents preliminary results of a study to develop methods to assess the quality of digital reference services and on- going work to develop ...

Oct 22, 2024 · This article presents three measures isolated by project participants as being most useful for their immediate needs: total cost of providing ...

This paper reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such ...

Lankes, R.D., Gross, M. & McClure, C.R. (2003). Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View. Library Trends, 51 ...

The paper suggests that two types of standards— utilization and technical—should be considered together in the costing, statistics, and measures for digital ...

Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services.

Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View. Lankes, R. David; Gross, Melissa; McClure, Charles R.

This paper reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such ...

This paper reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such ...

Cost, statistics, measures, and standards for digital reference services: A preliminary view. RD Lankes, M Gross, C McClure. 77, 2003. Expect more: melhores ...