Apr 5, 2023 · This paper discusses the use of NLP to route more than one million live client tickets annually to the appropriate service personnel in 67 support missions ...
Apr 5, 2023 · This paper discusses the use of NLP to route more than one million live client tickets annually to the appropriate service personnel in 67 support missions ...
May 8, 2024 · Deploying automated ticket router across the enterprise. Open Webpage · Samuel Ackerman, Lincoln Alexander, Margaret Bennett, Donglin Chen ...
We discuss three important aspects of such a large-scale deployment: (i) The use of a centralized team with a common machine learning infrastructure and ...
Deploying automated ticket router across the enterprise. https://doi.org/10.1002/aaai.12079. Journal: AI Magazine, 2023, № 1, p. 97-111. Publisher: Wiley.
Bibliographic details on Deploying automated ticket router across the enterprise.
This paper discusses the use of NLP to route more than one million live client tickets annually to the appropriate service personnel in 67 support missions ...
Title: Deploying automated ticket router across the enterprise. Authors: Samuel Ackerman, Lincoln Alexander, Margaret Bennett, Donglin Chen, Eitan Farchi, ...
Oct 31, 2024 · Automated ticket routing is helpdesk feature that uses predefined rules or artificial intelligence (AI) to automatically assign incoming ...
I am excited to announce the publication of our paper, "Deploying automated ticket router across the enterprise" in the Spring 2023 Issue of the AI magazine…