For this purpose, this paper develops a segmentation algorithm for identifying VOCs with Sales Potential and those with Negative Attitude based on a neural ...
Abstract— VOCs (Voice of Customers) coming through call centers involve a variety of contents such as complaints about products and services, requests for ...
For this purpose, this paper develops a segmentation algorithm for identifying VOCs with Sales Potential and those with Negative Attitude based on a neural ...
As demonstrated in Section 4, the segmentation algorithm enables one to identify those VOCs with sales potential, those with negative attitude and those with ...
Development of Segmentation Algorithm for Identifying VOCs (Voice of Customers) with Sales Potential and Those with Negative Attitude at Call Centers. IIAI ...
IEEE Computer Society, (2016 )Development of Segmentation Algorithm ... Customers) with Sales Potential and Those with Negative Attitude at Call Centers.
Development of Segmentation Algorithm for Identifying VOCs (Voice of Customers) with Sales Potential and Those with Negative Attitude at Call Centers · Ryohei ...
These analyses can be used for customer segmentation, identification of potential customers for cross-selling and up-selling, and etc. Analytical CRM can ...
We found that adding unstructured, textual information into a conventional churn-prediction model resulted in a significant increase in predictive performance.
Missing: Potential Attitude
Feb 2, 2018 · A VoC program can help you capture how your customers feel about your business, product, or service, giving you insights that can help you ...
Missing: Attitude | Show results with:Attitude