Dec 8, 2014 · In this paper, we propose a modeling framework that uses queueing-model-based approaches to estimate the impact of SLAs on the delivery cost. We ...
The objective of SLA impact modeling is to determine the impact of different SLAs during the service engagement phase and with limited data. In this section ...
This paper proposes a modeling framework that uses queueing-model-based approaches to estimate the impact of SLAs on the delivery cost and proposes a set of ...
We demonstrate the applicability of the proposed methodology using data from a large IT service delivery environment. One of the key promises of IT strategic ...
In this paper, we propose a modeling framework that uses queueing-model-based approaches to estimate the impact of SLAs on the delivery cost. We further propose ...
In this paper we propose an SLA impact evaluation methodology that uses queueing models to quantitatively evaluate the impact of. SLAs to the engagement cost ...
This paper proposes a modeling framework that uses queueing-model-based approaches to estimate the impact of SLAs on the delivery cost.
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During the customer engagement phase it is critical for the service providers to estimate the impact of service level constraints on service personnel needs ...
SLA impact modeling for service engagement - IBM Research
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Oct 14, 2013 · During the customer engagement phase it is critical for the service providers to estimate the impact of service level constraints on service ...
During the customer engagement phase it is critical for the service providers to estimate the impact of service level constraints on service personnel needs.
Missing: Level Agreements