Oct 22, 2024 · Conversely, poor network quality can result in frustration and increased churn rates, as customers seek more reliable service providers ...
This paper provides a review of around 75 recent journal articles (starting from year 2000) to identify the various churn factors and their complex ...
A model on churn factors, identified from the study is proposed to serve as a roadmap, to build upon exciting churn management techniques.
Jan 1, 2017 · The industry's success expects a better perception of customer requirements and superior quality of service and models. Customer churn has a ...
The author performed multivariate analysis on particular segment profiles to find out the difference in customer satisfaction among various customer segments ...
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Feb 28, 2023 · It was found that age, gender, satisfaction, switching costs and barriers, and service quality are the most important determinants highlighted ...
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Jul 9, 2024 · Factors Associated with Churn: Monthly charges, tenure, and contract type are strongly associated with churn. Higher monthly charges and shorter ...
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It emerged that churn in the telecom industry is most often due to high customer effort. Customers canceled their contracts for the following reasons.
This study accomplishes customer churn prediction based on the telecom business based on the analysis of big data in the telecom industry and historical ...
Based on the analysis, it is also suggested that, apart from Network Quality, Call Facilities and Booster Facilities are the two high impact factors that ...