The objective of this framework is to exploit the advantages of the Social Web by means of the use of semantic technologies, in relation to CRM. The remainder ...
Jun 18, 2010 · The objective of this framework is to exploit the advantages of the Social Web by means of the use of semantic technologies, in relation to CRM.
The platform benefits from both semantic annotation and classification and text analysis, relying on techniques from the Natural Language Processing domain. The ...
A platform for Customer Social Networks Analysis based on Semantics and emotion mining. The platform benefits from both semantic annotation and classification.
The platform benefits from both semantic annotation and classification and text analysis, relying on techniques from the Natural Language Processing domain. The ...
The results of the evaluation of the experimental implementation of SEMO reveal a promising and viable platform from a technical perspective.
SEMO: A Framework for Customer Social Networks Analysis Based on Semantics ... The increasing importance of the Internet in most domains has brought about a ...
SEMO: A Framework for Customer Social Networks Analysis Based on Semantics. Published in. Journal of Information Technology, June 2010. DOI, 10.1057/jit.2010.1.
Precision, Recall and F1 Measures in different scenarios. SEMO: A Framework for Customer Social Networks Analysis Based on Semantics. Article. Full-text ...
(PDF) Social Networks for Customer Relationship Management
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... SEMO: a ... This is the perfect scenario for the use of SEMO, a platform for Customer Social Networks Analysis based on Semantics and emotion mining.