This study looks at the customer's commitment value and examines its relationships with the customer's satisfaction.
Commitment value is defined as a total value perception from a buyer and is composed of three components: sociopsychological, economic, and product values. The ...
Exploring what makes Internet customers satisfied is perhaps one of the most important challenges facing customer relationship managers in this decade.
The results from this study show that the sociopsychological value and the product value contribute significantly to the attainment of customer satisfaction ...
TL;DR: The results from this study show that the sociopsychological value and the product value contribute significantly to the attainment of customer ...
The Contribution of Commitment Value in Internet Commerce: An Empirical Investigation. J. Lee, S. Pi, R. Kwok, and M. Huynh. J. Assoc. Inf. Syst., (2003 ).
The role of commitment in online reputation systems: An empirical study of express delivery promise in an E-commerce platform.
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853-863. Lee, J.-N., Pi, S.-M., Kwok, R.C. and Huynh, M.Q. (2003), “The contribution of commitment value in. Internet commerce: An empirical investigation”, ...
The Contribution of Commitment Value in Internet Commerce: An Empirical Investigation · Jae-Nam LeeShih-Ming PiR. KwokMinh Q. Huynh. Business, Computer Science.