In this paper, we base the routing de- cisions on the recogniser output rather than transcriptions and examine the use of confidence measures (CMs) to combat ...

In this paper, we base the routing decisions on the recogniser output rather than transcriptions and examine the use of confidence measures (CMs) to combat the ...

The use of confidence measures in vector based call-routing release_ycgi7b2nh5djnpcgemu6ezjicm. by Stephen J. Cox, Gavin Cawley.

Jul 22, 2011 · In previous work, we experimented with different techniques of vector-based call routing, using the transcriptions of the queries to compare ...

A set of techniques for estimating confidence measures using the phone recognizer output in conjunction with the word recognizeroutput is described. The most ...

This paper describes a domain independent, automatically trained natural language call router for directing incoming calls in a call center.

Using a confidence threshold of 0.2, we have two can- didate destinations, Loan Servicing and Consumer Lend- ing; thus the disambiguation module is invoked ...

This paper introduces several techniques that can be used to build call routers from an untranscribed training set, and also without any prior knowledge.

The use of confidence measures in vector based call-routing. Conference Paper. Full-text available. Sep 2003. Stephen James Cox ...

ABSTRACT. A prototype system to assist call routing task for telephone operators is reported in this paper. The system was developed based on a company ...