To enable AliMe to better understand and serve customer questions, we propose to represent regulation knowledge as event graph, design systematic approach to ...
This work proposes to represent regulation knowledge as event graph, design systematic approach to map customer questions to events, and perform reasoning ...
Yan Wan (disambiguation) Weijia Chen Qi Huang (disambiguation) Yikun Guo. Using Event Graph to Improve Question Answering in E-commerce Customer Service.
Apr 30, 2024 · Knowledge graphs can provide a rich source of data that improves the customer journey, as well as providing the foundation for AI initiatives ...
Jul 5, 2024 · The user interface can display the details for how a question was answered by displaying the graph query that was generated from the natural ...
Dec 12, 2019 · In this paper, we present AliMe-KBQA, a bold attempt to apply KBQA in the E-commerce customer service field. To handle real knowledge and ...
Question-answering (QA) models sometimes need to retrieve information from tables, which use an entirely different set of semantic cues than free-form text.
Building a model for event data as a graph | Snowplow Blog
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Mar 26, 2018 · In graph databases, there are many ways event data can be modelled. One example would be to make all of the entities associated with the event ...
In this paper, we present AliMe-KBQA, a bold attempt to apply KBQA in the E-commerce customer service field. To handle real knowledge and questions, we extend ...