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"The IT Service Desk of the Future"

Available On-Demand

As IT leaders embrace automation and AI, the applications are endless – from streamlined workflow to expedited end-user support.

Join us as we discuss these topics with Richard Calkins, Director of Information Technology at the City of Fort Myers, and technology enthusiast Bill Kleyman.

Richard Calkins, a seasoned technology leader with over 25 years of experience, will share insights from his work in advancing the City of Fort Myers’ technological infrastructure. Bill Kleyman brings a wealth of experience in enterprise technology — adding a unique perspective to the conversation.

From the initial stages of ‘shift-left’ to the more emergent use of Conversational AI and automation, the IT Service Desk is rapidly evolving. We’ll explore:

• How radical automation is reducing IT resource drain
• The advantages of no-code technology
• Self-service with Conversational AI
• Going beyond IT to adopt true Enterprise Service Management

Speaker: 
Andrew Graf, Chief Product Officer, TeamDynamix
A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead.

Guest Speakers:
Bill Kleyman, Technology Digital Solutions Strategist
Bill Kleyman has more than 15 years of experience in enterprise technology. He also enjoys writing, blogging, and educating colleagues about tech. His published and referenced work can be found on Data Center Knowledge, AFCOM, ITPro Today, InformationWeek, NetworkComputing, TechTarget, DarkReading, Forbes, CBS Interactive, Slashdot, and more.

Richard Calkins, Director of IT, City of Fort Myers
Richard Calkins is a seasoned technology leader with over 25 years of experience in IT and telecommunications. Born and raised in Northern Wisconsin, Richard has proudly called Florida home since 1998. He began his career with the City of Fort Myers as a GIS Analyst, progressing to GIS Manager, and has served as the Director of Information Technology since 2018.

Richard's tenure at the City has been marked by his commitment to advancing the city's technological infrastructure, ensuring Fort Myers remains a leader in innovation. Prior to his work with the City, he specialized in cellular optimization and RF propagation modeling at Agilent Technologies.

Richard holds a Master of Science in Geospatial Information Technology from Delta State University and a Bachelor of Arts in Professional Geography from the University of Wisconsin Oshkosh. He is also a Certified Government Chief Information Officer (CGCIO) and a certified GIS Professional (GISP).

Moderator: Peter Krass, InformationWeek

Offered Free by: TeamDynamix
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