Retail Order Information

FOR RUSH ORDERS PLEASE CALL
(800) 897-8528 MON -FRI 9:00 am – 5:00 pm EST

USA Orders
U.S. residents have 4 ways to purchase products:

1. Call us at (800) 897-8528 or use our online store locator to find a retailer near you.
2. Order via our website. Allow 3-5 days processing time in addition to ship time.
3. Order via phone at (800) 897-8528 or fax at (800) 897-8529.
4. Order via mail. Send completed order form with pre-payment (including shipping) to:
   Journals Unlimited, Inc.
   PO BOX 1882
   Bay City, MI 48707

Click here for a retail order form.

International:  
International shipping is not available via our web site but we do ship internationally.
Order via phone, fax, or email:
989.686.3377 (phone)
989.686.3380 (fax)
[email protected]

We accept the following Payment Methods:

• Visa
• MasterCard
• Discover
• American Express
• PayPal
• Prepaid Cashier’s Check or Money Order

(Note: All Prepaid Orders with checks or money orders must clear before shipment is processed.

Change Orders
To change your order you must call during business hours (Mon. – Fri 9am to 5pm EST).  Always have your order number ready.  Never request a change to an order via e-mail without a follow up phone call as we may not receive it in time.

Cancel Order
You may request a cancellation of your order, provided your order has not already been processed and shipped.  Please call during our business hours to cancel your order.  If your account has already been charged, you will receive a credit back to your account within approximately 2-4 business days.

Returns
We authorize returns within 15 days of receipt if item is in new unused condition.

Resellers/Wholesale
Contact our sales department for re-seller information or click here to go to the Wholesale portion of our website (must have a valid tax exempt resale number).

Volume-Bulk Orders
We offer volume-bulk discounts. Please contact our sales department for information.

Shipping Information – We offer the following shipping methods: *All orders are processed in 3-5 business days. FREE SHIPPING over $100 could ship any one of the following methods at the discretion of Journals Unlimited.

Surepost $8 Flat Rate shipping* for orders below $59.99 and $12 for orders over $60..  Transit time is 3-7 Business Days (one day longer than UPS ground).

UPS Ground*

• Standard Shipping Method – Takes 3-7 Business Days*
• Charges calculated via package weight per UPS shipping rates

USPS*

• 3 Day Flat Rate Priority Mail Package
•  $9.00 for orders up to $39.91
• $15.00 for orders between  $39.92-$99.99
• FREE for orders over $100.00

Restocking Fee
A restocking fee will not be applied to any returns or cancellations for refund.
Shipping charges are non-refundable.  No refunds after 15 days.

Processing Time
You can expect your order to be processed within approximately three to five “business” days, provided the items are in stock and there are no problems with the payment verification. Although we always do our best, we do not guarantee same day shipping; for RUSH ORDERS please call (800) 897-8528 Monday through Friday 9:00 am – 5:00 pm EST.  Orders will not be processed on weekends or holidays. Please feel free to contact us for special situations.